Kamya Rawlings
Kennesaw,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Dick's Sporting Goods, Inc
Atlanta, GA
08.2022 - Current
- Processed returns, refunds, exchanges according to company policies and procedures.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Key Holder
Bath & Body Works
Atlanta, GA
08.2021 - 08.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Organized backroom storage areas to maximize efficiency of space utilization.
Key Holder
The Children's Place
Kennesaw, GA
11.2020 - 08.2021
- Verified accuracy of register tills at beginning and end of shift.
- Tracked stock movement to ensure availability of merchandise for customers.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
Bachelor of Science - Integrated Health Science
Kennesaw State University
Kennesaw, GASkills
- Customer Service
- Good Communication Skills
- Problem Resolution
- De-Escalation Techniques
- Project Management
Certification
- basic life support (CPR and AED)
References
References available upon request.
Timeline
Customer Service Specialist
Dick's Sporting Goods, Inc
08.2022 - Current
Key Holder
Bath & Body Works
08.2021 - 08.2022
Key Holder
The Children's Place
11.2020 - 08.2021
Bachelor of Science - Integrated Health Science
Kennesaw State University
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