Kamyhsa Thomas
Albany,NY
Summary
Dynamic and results-oriented professional with extensive experience in logistics and sales, notably at REI. Excelled in heavy lifting and problem-solving, enhancing team efficiency and customer satisfaction. Proven track record in improving order processing times and establishing rapport with clients through clear communication. Skilled in packaging, labeling, and maintaining high safety standards.
Overview
20
20
years of professional experience
Work History
Warehouse Worker
REI
07.2024 - 11.2024
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Reduced waste, implementing recycling procedures for packaging materials.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Door-to-Door Sales Representative
Shore Marketing
04.2024 - 07.2024
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
Warehouse Worker
Albany Medical Center Hospital
06.2023 - 04.2024
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Transport Driver
A+medTrans Also Known as Rahja Group
09.2019 - 03.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
CSR
Superior Workforce Solutions
03.2015 - 09.2016
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Phlebotomist
Albany Medical Center Hospital
03.2012 - 02.2014
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
Residential Counselor
Lexington Center
01.2010 - 03.2012
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
Secretary
Gretchen Bellinger Inc.
02.2005 - 06.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
High School Diploma -
Albany High School
Albany, NY06-2005
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Order picking
- Heavy lifting
- Sorting and labeling
- Problem-solving
- Attention to detail
- Clear communication
- Team collaboration
- Pallet jack handling
- Shipping and receiving
Timeline
Warehouse Worker
REI
07.2024 - 11.2024
Door-to-Door Sales Representative
Shore Marketing
04.2024 - 07.2024
Warehouse Worker
Albany Medical Center Hospital
06.2023 - 04.2024
Transport Driver
A+medTrans Also Known as Rahja Group
09.2019 - 03.2023
CSR
Superior Workforce Solutions
03.2015 - 09.2016
Phlebotomist
Albany Medical Center Hospital
03.2012 - 02.2014
Residential Counselor
Lexington Center
01.2010 - 03.2012
Secretary
Gretchen Bellinger Inc.
02.2005 - 06.2008
High School Diploma -
Albany High School
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