Kamy K Merritt
Yorba Linda,CA
Summary
Encouraging director, team-player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Mental health is, and has always been, an important factor in why I do and what I do in various positions. Providing a safe and healthy energy/environment for co-workers and clients is essential to success.
Overview
16
16
years of professional experience
Work History
Director of Operations and Programs
Orange Elder Services, Inc.
06.2021 - Current
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw day-to-day production activities in accordance with business objectives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored and coordinated workflows to optimize resources.
Senior Center Coordinator
City Of Brea
01.2020 - 06.2021
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Handled incoming and outgoing shipping and receiving activities.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Inventoried and ordered office supplies to maintain availability of products.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Created, planned, managed and promoted various activities for seniors.
- Coordinated ActiveNet software transactions, deposits, reports, etc.
- Marketing: Assisted with the creation of senior-friendly flyers, notices, signs and other communication collateral.
Secretary
City Of Brea
02.2007 - 12.2019
- Provided advanced secretarial services in preparation of official correspondence and departmental documentation.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Participated in various meetings for purpose of interactive communication and training.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created agendas, meeting notes and other sensitive documents to enhance collaborative processes.
- Created various tools and spreadsheets to generated efficiency and an easy workflow in the office.
- Processed accurate payroll for staff and submitted to City Manager for approval.
- Revised and maintained master calendar for staff events and projects.
Education
Master of Science - Mental Health And Wellness
Grand Canyon University
Phoenix, AZ05.2018
Bachelor of Science - Educational Studies
Grand Canyon University
Phoenix05.2016
Skills
- Microsoft Office Suite
- Facility Improvement
- Accounts Payable and Accounts Receivable
- Manage Operations
- Payroll Administration and Timekeeping
- Social Media Platforms
- Market and Competitor Research
- Content Workflow
- Desktops, Laptops and Mobile Devices
Timeline
Director of Operations and Programs
Orange Elder Services, Inc.
06.2021 - Current
Senior Center Coordinator
City Of Brea
01.2020 - 06.2021
Secretary
City Of Brea
02.2007 - 12.2019
Master of Science - Mental Health And Wellness
Grand Canyon University
Bachelor of Science - Educational Studies
Grand Canyon University