Kamyra Church
Florissant,MO
Summary
Proven achiever in customer support, I excelled at MCI Telecommunications by managing high call volumes and significantly enhancing customer satisfaction. Skilled in problem-solving and proficient in data entry, I adeptly navigated software systems to reduce hold times, demonstrating strong verbal communication and a commitment to service excellence.
Overview
2
2
years of professional experience
Work History
Call-center-representative
MCI Telecommunications
02.2022 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Education
McClure North High School
Kamyra ChurchSkills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
Timeline
Call-center-representative
MCI Telecommunications
02.2022 - 06.2024
McClure North High School
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