Kamyra Patterson
Washington,DC
Summary
Customer-focused professional with strong communication and problem-solving skills. Experienced in providing excellent service, resolving issues, and ensuring customer satisfaction. Seeking a role to enhance business operations and customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Washington, DC
07.2023 - 01.2025
- Assisted customers and visitors by providing directions and answering inquiries, ensuring a welcoming environment.
- Maintained a customer-oriented approach while enforcing security protocols and procedures.
- Responded promptly to incidents and worked closely with administrative staff and law enforcement to ensure safety.
- Documented incidents and customer concerns to improve service and operational efficiency.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored CCTV cameras and alarm systems for security breaches.
City Carrier Assistant
USPS (United States Postal Service)
Washington, DC
03.2019 - 07.2023
- Delivered mail and packages efficiently while maintaining strong customer relationships.
- Provided courteous service by assisting customers with mailing concerns and ensuring accurate deliveries.
- Addressed customer inquiries and resolved address discrepancies to enhance service quality.
- Used electronic scanners to track and verify deliveries, improving operational accuracy.
Maintenance Associate
Equinox
Washington, DC
03.2018 - 01.2019
- Assisted customers and staff with facility-related inquiries and concerns.
- Maintained cleanliness and orderliness to ensure a pleasant customer experience.
- Addressed maintenance issues promptly, improving facility operations and customer satisfaction.
Cashier/Customer Service
Safeway
Washington, DC
03.2017 - 02.2018
- Provided friendly and efficient customer service while handling transactions accurately.
- Assisted customers with inquiries, promotions, and product locations to improve their shopping experience.
- Handled cash, credit, and electronic payments while ensuring proper register reconciliation.
Education
Computer Science Technology
University of District of Columbia
Washington, DC03.2023
High School - undefined
Roosevelt SHS
Washington, DC06.2017
Skills
- Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Cash Handling & Payment Processing
- Attention to Detail
- Adaptability & Teamwork
- Microsoft word
Certification
- CPR Certified
- Security Officer License
Timeline
Security Officer
Allied Universal
07.2023 - 01.2025
City Carrier Assistant
USPS (United States Postal Service)
03.2019 - 07.2023
Maintenance Associate
Equinox
03.2018 - 01.2019
Cashier/Customer Service
Safeway
03.2017 - 02.2018
Computer Science Technology
University of District of Columbia
High School - undefined
Roosevelt SHS