Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic
(Kana)-Kwan Phoenix

(Kana)-Kwan Phoenix

Burlington,WA

Summary

Accomplished Merchandise Coordinator at TJX Companies, adept in negotiations and retail operations, enhanced customer experience through innovative merchandising strategies, leading to increased sales. Demonstrated leadership in training teams and implementing digital marketing tactics, significantly improving operational efficiency. Skilled in fostering collaborative environments, achieving notable reductions in stock discrepancies.

Overview

10
10
years of professional experience

Work History

Merchandise Coordinator

TJX Companies
09.2023 - 08.2024
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.

Merchandise Coordinator

TJX Companies
10.2019 - 09.2023
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
  • Talked with vendors and suppliers about product orders and issues.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Maintained up-to-date knowledge on industry trends and competitor activity, allowing for informed decision-making and proactive business strategies.
  • Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Supervised departmental employees.
  • Increased sales by effectively coordinating merchandise displays and promotional materials.
  • Worked with managers and advertising directors to optimize promotions.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Conducted regular competitor analyses to identify market trends and opportunities for growth.
  • Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.
  • Managed special events such as product launches or in-store demonstrations, creating memorable experiences for customers while promoting brand awareness.
  • Coordinated cross-functional teams to facilitate efficient merchandise flow from warehouse to sales floor.
  • Championed sustainability efforts within the store by implementing eco-friendly packaging solutions and encouraging recycling programs among staff members.
  • Ran markdown reports, managed store replenishment, and analyzed buying reports.
  • Negotiated prices, discount terms, and transportation arrangements.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Streamlined inventory management processes for improved efficiency and reduced waste.

2nd Assistant Manager

Zumiez
08.2015 - 09.2019
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.

Front End Clerk

Fred Meyer
09.2014 - 07.2015
  • Kept front end areas clean and organized for professional appeal to customers.
  • Managed customer concerns and responded to questions concerning Product or service.
  • Accepted payments, returned change and issued receipts.
  • Maintained current understanding of promotional ads and seasonal offerings.

Education

High School Dilpoma - General Education

Oakland High School
Oakland, OR
06.2014

Skills

  • Negotiations
  • Pricing and Signage Updates
  • Digital Marketing
  • Retail Operations

Volunteer Work

•Aided in raising funds for Community Skatepark.

•Host and Planned fund raising events.

•Assisted in blueprints for Skatepark layout.

•Raised over 30k in funds.

Timeline

Merchandise Coordinator

TJX Companies
09.2023 - 08.2024

Merchandise Coordinator

TJX Companies
10.2019 - 09.2023

2nd Assistant Manager

Zumiez
08.2015 - 09.2019

Front End Clerk

Fred Meyer
09.2014 - 07.2015

High School Dilpoma - General Education

Oakland High School

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(Kana)-Kwan Phoenix