Kana Raghavan
Summary
Dynamic Lead Operations Management Specialist with 15 years of experience in strategic planning, process improvement, and project management. Skilled in managing resources and streamlining operations to enhance efficiency and drive growth. Led diverse teams to achieve business objectives while increasing productivity and reducing operational costs.
Overview
25
25
years of professional experience
Work History
Lead Operations Management Specialist
Fanniemae
Reston
10.2017 - 11.2025
- Redefined integrated business operations strategy over 4 years for ~70 analysts, aligning operations with business objectives.
- Led automation of 50+ processes, rolled out team survey for process improvements, and collaborated with tech teams to implement new workflow for enhanced efficiency and optimization.
- Developed and executed comprehensive end-to-end testing protocols/deliverables for ~40-50 assets and executed ~800 runbook steps which identified critical/high-severity defects.
- Conducted in depth analysis of production issues and implemented solutions
- Coached and mentored interns and junior/senior analysts, developing metrics for production widgets and optimizing resource allocation.
- Worked with Audit and Risk team for loss events, review controls and review audit findings
- Demonstrated extensive knowledge of servicing-related products in various customer interactions.
Senior Operations Management Specialist
Fanniemae
Reston
04.2013 - 10.2017
- Established connections with internal and external customers to improve collaboration and communication.
- Aligned processes with operation risk and control objectives to support compliance and governance.
- Created user guide/manual for new DCC application (2 weeks of joining the team)
- Contributed to SDLC process in project quality office for maintenance release, enhancing project reliability.
Senior Operations officer
HSBC
Singapore and India
07.2000 - 08.2005
- Managed team of 8-10 for daily remittances, check clearing and Lockbox services
- Monitored SLA and key performance metrics to assess team performance and identify areas for improvement
- Executed payment and remittance processes to ensure timely and accurate transactions
- Ensured compliance with operational risk and control measures to maintain service integrity
- Evaluated staff performance management processes
Education
Master's Degree - Chemistry
Indian Institute of Technology
Chennai,IndiaSkills
- Data analytics and insights
- End-to-end testing
- Financial services expertise
- Jira project management
- Microsoft Office proficiency
- Payment processing
- Effective problem solving
- Process automation
- Service operations knowledge
- Mentoring and coaching
- Workflow optimization
- Process documentation
- Process reengineering
Timeline
Lead Operations Management Specialist
Fanniemae
10.2017 - 11.2025
Senior Operations Management Specialist
Fanniemae
04.2013 - 10.2017
Senior Operations officer
HSBC
07.2000 - 08.2005
Master's Degree - Chemistry
Indian Institute of Technology