Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kana Yakub

Hyattsville,MD

Summary

Driven customer service expert motivated to leverage strong background in sales and related positions. Committed to developing strategic and successful merchandising strategies to meet and exceed objectives. Knowledgeable about customer service practices and sales principles. Also, Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
Sterling, VA
06.2024 - Current
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

Concierge

InterSolutions
Washington, DC
03.2023 - Current
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Handled mail and package deliveries, keeping items secure.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Answered guest questions regarding local area, facilities and amenities.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Offered guests beverages and refreshments upon arrival.

Retail Sales Associate

Burlington
Greenbelt, MD
03.2024 - 07.2024
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Organized store by returning merchandise to proper areas after a return or an exchange.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations and product information.

Order Fulfillment Associate

Macys Department Store
Bethesda, MD
10.2023 - 03.2024
  • Verified order accuracy prior to shipment.
  • Maintained accurate records of orders, shipments, and inventory.
  • Tracked shipments and updated customers on delivery progress.
  • Utilized barcode scanners to track all merchandise movements accurately.
  • Monitored stock levels and communicated needs for replenishment to management.
  • Coordinated with other departments to ensure efficient and timely processing of orders.
  • Assisted in training new warehouse employees.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Labeled boxes and placed in outbound collection areas.
  • Pulled and packed products from shelves based on customer orders.
  • Resolved customer inquiries regarding order status and delivery.

Concierge

Citibank
Washington, DC
07.2023 - 10.2023
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Educated customers about different types of banking services available at the branch.
  • Prepared official checks for customer and internal bank needs.

Concierge

Calvert Woodley
Washington, DC
02.2022 - 12.2022
  • Handled mail and package deliveries, keeping items secure.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Answered guest questions regarding local area, facilities and amenities.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Built and maintained productive relationships with employees.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Organized client contracts, records and reports to strengthen traceability.

Sales Lead

Express Factory Outlet
Columbia, MD
08.2020 - 11.2021
  • Providing outstanding, skills and demonstrated a commitment to ensuring all guest services issues are resolved.
  • Experience in handling or supervising daily finances such as ordering change, safe deposit, and employee’s daily closeouts, and opening and closing of the store.
  • Maintained operations by initiating, cording, and enforcing programs.
  • Held responsible for reconciliation and replenishment of store inventory.
  • Recruited, trained and developed associates to meet expectations.
  • Recognized and formally acknowledge outstanding staff performance to boost company.
  • Responsible for the day-to-day operations including scheduling, return/exchanges, special orders and store appearance.
  • Recruiting and training new hires.
  • Coordinating with the sales leads.
  • Scheduling and planning daily sales tasks.
  • Monitoring the segments throughout the day.
  • Maintaining support at fitting rooms and front registers.
  • Strategically coordinating the display of merchandise on the sales floor.
  • Providing great customer, informing customer about our loyalty program, service while swiftly completing transactions at the registers.
  • Maintained attractive merchandise displays to maximize purchases.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Provided leadership and direction to motivate department associates.
  • Exceeded department expectations for productivity and accuracy levels.
  • Familiarized self with new products and services to engage with customers about features and benefits.

Sales Associate

Victoria’s Secret
Hyattsville, MD
04.2018 - 06.2020
  • Politely welcoming customers.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Inviting customers to join our loyalty program while also mentioning the perks of the program.
  • Managing and organizing the fitting rooms.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used technology resources to assist customers in locating and selecting items.

Cashier

Whole Food Market
Washington, DC
11.2019 - 05.2020
  • Providing great, to ensure satisfaction.
  • Inform customers about prime membership.
  • Ringing up items, complete transactions, and banging items.
  • Clean the countertop, register, and bagging area.
  • Return items to their proper locations.
  • Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Concierge

VMG Resources, LLC, Concierge
Washington, DC
10.2018 - 05.2019
  • Directed incoming calls and messages to appropriate staff or residents.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Handled mail and package deliveries, keeping items secure.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Offered guests beverages and refreshments upon check-in.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Built and maintained productive relationships with employees.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Arranged wake-up calls, dry cleaning and pet care as requested by patrons.

Clerical Assistant

United States Department of Agriculture
Beltsville, MD
06.2016 - 08.2018
  • Researching for journals in the agricultural library.
  • Searching lists of publication offered by donors, comparing which titles already held by the library.
  • Adding journals identified in the database not listed on the international scholarly publications database.
  • Changing the status of journals in the library’s database to either “accepted” or “rejected” based on whether or not they should be indexed in the AGRICOLA database.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Assisted with special projects as needed by management team.
  • Generated reports using database software programs.
  • Scheduled meetings and appointments for department heads.
  • Prepared documents such as letters, memos, agendas.

Education

Associates Degree - Information Technology Clout Computing

Montgomery College
08.2018

Diploma - Information Technology

Northwestern High School
06.2018

Skills

  • Revenue generation
  • Sales transaction processing
  • POS system expertise
  • Strategic sales
  • Sales promotions
  • Brand development and marketing
  • Accurate cash-handling
  • Payment processing
  • Inventory oversight
  • Meeting and exceeding sales goals
  • Mentoring and training
  • Customer care
  • Stock management
  • Team member motivation
  • Opening and closing procedures
  • Effective customer upselling
  • Food safety and sanitation
  • Merchandising proficiency
  • Problem-Solving
  • Account Services
  • Process Monitoring
  • Transaction Error Identification
  • Problem Solving
  • Cash Supply Orders
  • Recordkeeping and Documentation
  • Attention to Detail
  • Data Security and Validation
  • Computer Skills
  • Critical Thinking
  • Microsoft Office
  • Flexible Schedule
  • Planning & Organizing
  • Media Operations Understanding
  • Verbal and Written Communication
  • Blog Writing
  • Package Shipping
  • Item Pickup and Delivery
  • Mail Receiving and Delivery
  • Travel Arrangement Coordination
  • Amenities Information
  • Luggage Handling
  • Safety Procedures
  • Guest Errands
  • Clear Communication
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Hospitality
  • Safety procedures
  • Event details
  • Team management
  • Decision-making
  • People skills
  • Warehouse Safety
  • Fulfillment Processing
  • Order Processing
  • Order Picking
  • Material Handling
  • Equipment Operation
  • RFID Tracking
  • Hazardous Material Disposal
  • Pulling and Preparing Orders
  • Shipment Receiving
  • Heavy Lifting
  • Merchandise Inspections
  • Order picking abilities
  • Safety Regulations Adherence
  • Pallet jack experience
  • Barcode scanning
  • Shipping and receiving
  • Shipping procedures
  • Package verification

Certification

Career Technical Institute From: 2018 To: Major – Information Technology

Timeline

Fulfillment Associate

Amazon
06.2024 - Current

Retail Sales Associate

Burlington
03.2024 - 07.2024

Order Fulfillment Associate

Macys Department Store
10.2023 - 03.2024

Concierge

Citibank
07.2023 - 10.2023

Concierge

InterSolutions
03.2023 - Current

Concierge

Calvert Woodley
02.2022 - 12.2022

Sales Lead

Express Factory Outlet
08.2020 - 11.2021

Cashier

Whole Food Market
11.2019 - 05.2020

Concierge

VMG Resources, LLC, Concierge
10.2018 - 05.2019

Sales Associate

Victoria’s Secret
04.2018 - 06.2020

Clerical Assistant

United States Department of Agriculture
06.2016 - 08.2018

Associates Degree - Information Technology Clout Computing

Montgomery College

Diploma - Information Technology

Northwestern High School

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Kana Yakub