Energetic, friendly customer service representative with 10 years of experience providing exceptional service to all. Always looking to gain more knowledge and gain greater experience.
Overview
16
16
years of professional experience
Work History
Home Health Caregiver
Help At Home
12.2023 - Current
Assisted patients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Shift Manager
Marcos's Pizza
03.2019 - 12.2023
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Supervised employees and oversaw quality compliance with company standards for food and services.
Canvasser
The New Georgia Project
04.2022 - 12.2022
Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
Assembly Line Worker
Hitachi
09.2018 - 03.2019
Met daily production quotas by working effectively within a fast-paced assembly line environment.
Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
.
Server
TGI Fridays
03.2017 - 09.2018
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Walmart
06.2016 - 03.2017
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Customer Care Representative
Sitel (Remote)
05.2013 - 06.2016
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Cashier
Superfresh Super Market
07.2008 - 03.2013
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Billing And Coding Certification - Medical Billing And Coding
Altierus Career College
Atlanta, GA
06.2017
GED -
Technical College System of Georgia
Atlanta, GA
06.2009
Skills
Meal Preparation
Vital signs monitoring
Personal Hygiene Assistance
Emotional Support
Alzheimer's Care
Dementia Care
Customer Service
Work Ethic and Integrity
Customer Assistance
Patience and Empathy
Cash Handling
Customer Satisfaction
Customer-focused mindset
Strong Work Ethi
CPR and First Aid
Timeline
Home Health Caregiver
Help At Home
12.2023 - Current
Canvasser
The New Georgia Project
04.2022 - 12.2022
Shift Manager
Marcos's Pizza
03.2019 - 12.2023
Assembly Line Worker
Hitachi
09.2018 - 03.2019
Server
TGI Fridays
03.2017 - 09.2018
Customer Service Representative
Walmart
06.2016 - 03.2017
Customer Care Representative
Sitel (Remote)
05.2013 - 06.2016
Cashier
Superfresh Super Market
07.2008 - 03.2013
Medical Billing And Coding Certification - Medical Billing And Coding