Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanaisha Henderson

Monroe,GA

Summary

Energetic, friendly customer service representative with 10 years of experience providing exceptional service to all. Always looking to gain more knowledge and gain greater experience.

Overview

16
16
years of professional experience

Work History

Home Health Caregiver

Help At Home
12.2023 - Current


  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.


Shift Manager

Marcos's Pizza
03.2019 - 12.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Canvasser

The New Georgia Project
04.2022 - 12.2022
  • Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.


Assembly Line Worker

Hitachi
09.2018 - 03.2019
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.

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Server

TGI Fridays
03.2017 - 09.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Walmart
06.2016 - 03.2017


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


  • Responded to customer requests for products, services, and company information.

Customer Care Representative

Sitel (Remote)
05.2013 - 06.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Cashier

Superfresh Super Market
07.2008 - 03.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Medical Billing And Coding Certification - Medical Billing And Coding

Altierus Career College
Atlanta, GA
06.2017

GED -

Technical College System of Georgia
Atlanta, GA
06.2009

Skills

  • Meal Preparation
  • Vital signs monitoring
  • Personal Hygiene Assistance
  • Emotional Support
  • Alzheimer's Care
  • Dementia Care
  • Customer Service
  • Work Ethic and Integrity
  • Customer Assistance
  • Patience and Empathy
  • Cash Handling
  • Customer Satisfaction
  • Customer-focused mindset
  • Strong Work Ethi
  • CPR and First Aid

Timeline

Home Health Caregiver

Help At Home
12.2023 - Current

Canvasser

The New Georgia Project
04.2022 - 12.2022

Shift Manager

Marcos's Pizza
03.2019 - 12.2023

Assembly Line Worker

Hitachi
09.2018 - 03.2019

Server

TGI Fridays
03.2017 - 09.2018

Customer Service Representative

Walmart
06.2016 - 03.2017

Customer Care Representative

Sitel (Remote)
05.2013 - 06.2016

Cashier

Superfresh Super Market
07.2008 - 03.2013

Medical Billing And Coding Certification - Medical Billing And Coding

Altierus Career College

GED -

Technical College System of Georgia
Kanaisha Henderson