Summary
Overview
Work History
Education
Skills
Career Break
Additional
Timeline
Generic

KANAKADURGA SAI S POTHURI

Sunnyvale,CA

Summary

Engineering TPM with cross-functional delivery across enterprise platforms and ITSM. Partner with Customer Success/Support, Product/Engineering, and Sales to drive escalation management, mitigate retention risk, and deliver crisp executive updates. Strong in Agile program orchestration, issue/risk governance, dashboards, and customer-backed continuous improvement. Tools: Jira, Confluence, MS Project, ServiceNow; working familiarity with Salesforce/Gainsight.

Overview

8
8
years of professional experience

Work History

Technical Program Manager — Engineering Programs (Contract)

Rayco Technology Solutions (for FCA/Stellantis)
02.2020 - 03.2022
  • Ran weekly risk/issue reviews for multi-ECU software releases; coordinated owners, timelines, and follow-through across Embedded SW, Validation, Calibration, and suppliers to unblock vehicle-level milestones.
  • Served as single POC on critical escalations; triaged, drove action plans, and delivered succinct executive summaries with RAG status and time-to-resolution tracking.
  • Built Jira/Confluence dashboards and lightweight playbooks that standardized intake, prioritization, release gates, and status comms to leadership.
  • Partnered with test/ops to trend defects, analyze root causes, and implement prevention steps to reduce re-escalations.

Technical Program Coordinator — Digital Work Order Platform

Rayco Technology Solutions
03.2017 - 08.2018
  • Coordinated end-to-end rollout of a field-service SaaS-style platform; aligned engineering, QA, and UX on milestones, dependencies, and release readiness.
  • Established change/request workflows, risk registers, and stakeholder reporting; managed progress/blocked items through sprint cadences.
  • Built program dashboards and schedules (Jira/Confluence/MS Project) and oversaw integration/UAT with backend service APIs.

Technical Program Coordinator / System Engineer — Banking & Digital Insurance

Tata Consultancy Services (TCS)
12.2013 - 12.2017
  • Led multi-team delivery for ServiceNow-based ITSM enhancements (Incident, Change, Problem, CMDB) and platform integrations; owned program plans, RAID logs, sprint cadences, and release readiness.
  • Coordinated CRM/ITSM flows spanning Salesforce (case intake/routing, account hierarchies) and ServiceNow (ticket lifecycle, SLAs); tracked user stories, data mappings, and sandbox validations.
  • Chaired weekly escalation and SLA reviews with Support/Operations; prioritized hot issues, defined bypass/mitigation steps, and published executive RAG with owners and ETAs.
  • Introduced ‘go/no-go’ release checklists, change calendars, and cutover runbooks to stabilize deployments; standardized rollback criteria and post-release hypercare.
  • Partnered with InfoSec/Compliance and business stakeholders in regulated programs (banking/insurance) to ensure audit-ready traceability across requirements, tests, and approvals.
  • Built operational dashboards (backlog health, SLA breaches, re-opens, age-in-status) and instituted problem-management RCAs to reduce repeat escalations.

Education

M.S. - Engineering Management

Eastern Michigan University
Ypsilanti, MI
01.2020

B.Tech. - Electronics & Communications

Vignan University
Guntur, India
06.2013

Skills

  • Escalation management
  • Retention-risk reviews & playbooks
  • Executive reporting/dashboards
  • Program analytics & RCA
  • Cross-functional orchestration (CS/PS, Support, Eng, Sales)
  • Change/release management
  • Agile ceremonies & cadence

Career Break

Apr 2022 – Present — Full-time parenting.

Additional

  • Tools: Jira, Confluence, MS Project, ServiceNow; familiarity with Salesforce/Gainsight reporting.
  • Methods: Agile/Scrum, stakeholder comms, issue/risk governance, program analytics.

Timeline

Technical Program Manager — Engineering Programs (Contract)

Rayco Technology Solutions (for FCA/Stellantis)
02.2020 - 03.2022

Technical Program Coordinator — Digital Work Order Platform

Rayco Technology Solutions
03.2017 - 08.2018

Technical Program Coordinator / System Engineer — Banking & Digital Insurance

Tata Consultancy Services (TCS)
12.2013 - 12.2017

M.S. - Engineering Management

Eastern Michigan University

B.Tech. - Electronics & Communications

Vignan University

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