KANAKARAJU MADHANAKUPPAM

Company Overview: Cognizant (Kaiser Permanente) - A leading provider of IT services and solutions.

Client Overview: Kaiser Permanente is a healthcare Non-profit giant in the Market.

Managed $ 88 K-$150 M programs, enhanced chat products for Kaiser Enterprise Communication Notification Platform.

My Roles and Responsibilities include:

• Lead Technology Governance - Created and maintained standards of technology governance by setting strategic direction and ensuring compliance and alignment between technology and company goals and core values. Identified and resolved technology governance gaps to support the demand structure for Kaiser Permanente
• Executive Experience– Carried out long-range strategic planning and IT governance, financial management, and administration of SOX policies, procedures, programs, goals, and objectives.
• Inclusive and Servant Leadership - Provided leadership to attract, develop, and retain diverse, highly competent, service-oriented staff that support the company mission, objectives, and goals, also recognized the value and importance of a diverse and inclusive employer -employee relationship, and create a respectful environment reflective of living and working in a multicultural community.
• Champion Digital Transformation: Identified and implemented emerging cloud technologies to drive business innovation and competitiveness, ensuring alignment with organizational competencies and job satisfaction, especially in the area of AI initiatives for KP Members, physicians and pharmacist.
• Strategic Technology Investments – Facilitated and executed technology investments that lead to enterprise efficiencies and streamlined services that are aligned with enterprise outcomes and strategic priorities that continuously improve innovation and advancement in technology.
• Budget and Financial Expertise – Oversaw the development and administration of the KP Digital Capability department budget, including resource forecasting, timesheet authorization, executing strategic investments, and ongoing financial monitoring.(Core and Investment funding or CoPex or Opex financials).
• Strong Cybersecurity Acumen – In concert with the Chief Information Security Officer, developed strategies to protect critical data and technology systems. Which includes risk mitigation, administering security policies, and ensuring enterprise preparedness in response to cyber threats by building strong firewalls and within code is built securely as well.
• Collaborative Partnership – Served as a key representative of the Enterprise Platform Technology department by engaging with stakeholders and business partners, providing strategic technology recommendations to Executive leadership, including physicians and nurses who directly work with Union members for their compensations and needs.
• Results Driven – Operationalized the use of technology to deliver critical services to KP members, programs and CSBIO offices. Driven to create a responsive digital infrastructure that meets KP members’ needs.
• Deliver Service Level Agreements – Charted all responsibilities in defining clear key performance indicators (KPIs) and ensuring service level agreement (SLA) metrics are consistently met and sustained.
• Change Management – Fostered a culture of innovation and lead organizational change initiatives to ensure the successful adoption of new technologies, migrations, upgrades that are aligned with the overall organizational change management strategy.( Software life cycle management).
• Agile Methodology Implementation: Accelerated software development lifecycles by adopting agile methodologies, improving time-to-market for critical projects.
• Customer Satisfaction: Improved customer satisfaction levels with the development and implementation of user-friendly interfaces and applications.

My Additional Responsibilities include as below

• Led digital transformation initiatives to modernize business processes and improve overall efficiency.
• Increased revenue generation by identifying opportunities for IT-enabled growth and driving related projects.
• Fostered cross-functional collaboration by building relationships between IT professionals and stakeholders across the organization.
• Achieved cost savings through strategic vendor negotiations and management of technology resources.
• Researched new technologies and chose best options for company priorities and cost-effectiveness.
• Bolstered network infrastructure resilience with redundant systems design, ensuring seamless uptime for mission-critical applications.

• Company Overview: Cognizant (Kaiser Permanente) - A leading provider of IT services and solutions.
• Managed a team of 10 onsite and 40 offshore members, across various technologies including Big Data/Hadoop, Informatica, Java, .NET, mainframe, and niche technologies.
• Oversaw a total account strength of over 300 members, focusing on Analytics, Service Delivery, and National Finance IT functions portfolio.
• Implemented improvements based on insights from other engagements and portfolios under the MSI (Multiservice Integration) model.
• Initiated the Reduce Cost of Routine Operations (RCRO) program, which created capacity for new capabilities and offered cost savings, achieving $42.5 million in baseline savings in 2019.
• Inducted 200 Support Admin Guides for 116 applications in compliance with revised SOX, HIPAA, and Kaiser Support guidelines and standards.
• Worked in Reliability Engineering to enhance member experience on KP.org by improving System of Record Performance and reducing incidents for Systems of Records (SORs).
• Developed a long-term strategy for maturing monitoring capabilities, including the initiation of a command center and a Unified Monitoring Team (UMT) across the enterprise.
• Played a crucial role in migrating legacy applications to Cloud/Hadoop clusters.
• Provided management support for automated application shutdown/start-up scripts under the RAPS program as part of zero-maintenance initiatives.
• Reduced average Mean Time to Restore Service (MTRS) for critical and medium incidents by providing comprehensive incident trend analysis and working with the team to identify known issues and apply preventive fixes.
• Cognizant (Kaiser Permanente) - A leading provider of IT services and solutions.

• Company Overview: Wipro (Hanes) - A global leader in IT services, consulting, and business process services.
• Worked as Technical Lead in Hanes (Retail Unit) Brand. Developed suggestions for technical process improvements to optimize resources.
• Worked closely with customers to evaluate various types of risks such as impact, reputation, and regulatory.
• Guided, coached, and led project teams, delegating tasks and evaluating performance and the progression of project pace.
• Coordinated between business and technology units to manage delivery schedules for applications.
• Communicated project status, delivered audience messages, and change management with clients. And collaborated cross-functional team with technology leaders across analysis, architecture, building, quality assurance, and deployment and support teams on project execution.
• Wipro (Hanes) - A global leader in IT services, consulting, and business process services.

• Company Overview: Wipro (Farmers Insurance) - A global leader in IT services, consulting, and business process services.
• As the ETL lead, I am responsible for maintaining the Farmers Data Warehouse System (FDWS) ETL architecture, where the total team size of 5 onsite and 5 offshore.
• My primary responsibility involves collecting source data from 10 different sources, integrating it, and delivering it to business units in several formats.
• My Value addition to the project is ETL architecture that enforces business rules, cleanses and conforms data, and maintains metadata.
• It processes new and changed data from transaction systems into staging tables, applies cleansing and validation rules, and loads it into holding tables before moving it to the Farmers Data Repository (FDR) and specialized extract tables.
• Also handled Error reporting, allowing data correction to ensure integrity.
• Designed Audit, Balance, and Control (AB&C) processes to support ETL operations and error reporting.
• Developed standards and configuration management to ensure consistency, scalability, and flexibility across the architecture.
• Wipro (Farmers Insurance) - A global leader in IT services, consulting, and business process services.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.

• Worked as Technical Lead in Mahindra Satyam for Selection Insurance Client.
• Developed 50-plus complex ETL mappings for Audit and Balance workflows.
• Evaluated various types of risks close to 10 monthly (impact, reputation, and regulatory) in close collaboration with customers.
• Guided, coached, and led project teams of 5-member to 15-member teams, delegating tasks and evaluating performance.
• Managed 10M worth of multiple project delivery schedules by liaising between business and technology units.
• Communicated project status, audience messages, and change management with clients.
• Engaged cross-functionally with technology leaders in analysis, architecture, build, quality assurance, deployment, and support teams on project execution.

• Joined Cognizant as a programmer trainee as a fresher, despite having experience in the AP government IT Department called IEG.
• Trained in Data Warehousing and deployed into a project.
• Developed 10-plus ETL frameworks and provided production support for the Pfizer customer.
• Focused on learning ETL skills and gradually expanded knowledge in BI.
• The primary responsibility was handling production support and resolving issues through incidents.
• Worked on a Lean project and earned a Yellow Belt certification during this tenure at Cognizant.
• Excelled in leadership, which led to a proposal for a new region migration. Transferred to Shanghai, China as the Onsite Coordinator for this migration.

• As an IT Associate for IEG deployed to the AP IT Department as a Network Engineer.
• As a beginner, I learned the HYDERABAD Metro water works network of 3 departments.
• Got great learnings, especially in the SOA - Service Oriented Architecture framework.
• During my tenure, I also had the opportunity to act as the IT Manager for the Chittoor district, where I oversaw examinations for the housing board department. This role allowed me to hone my skills in managing IT operations and coordinating with various governmental departments.