Kanani O Keakua Kubo
Wailuku,HI
Summary
Seasoned Assistant Front Office Manager with background in hospitality and customer service. Possess strong skills in staff supervision, guest relations and operational management. Proven ability to improve efficiency of front office operations while maintaining high levels of guest satisfaction. Known for fostering positive work environment and motivating team members to excel.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
Hyatt Regency Maui Resort & Spa
Lahaina, HI
01.2024 - Current
- Supported Front Office Manager in creating and executing operational policies
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Coordinated group logistics with the Sales and Events team from inception to conclusion.
- Examined customer grievances and implemented solutions as needed
- Provided leadership by setting an example for other employees to follow.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Rooms Controller-Lead
Hyatt Regency Maui Resort & Spa
Lahaina, HI
11.2017 - 01.2024
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
- Responsible for ensuring all room bookings are accurately processed and maintained in the system.
- Coordinated with other departments to ensure that guest requests are met promptly and efficiently.
- Provided excellent customer service by responding to inquiries, complaints, or special requests from guests.
- Monitored front desk operations, including check-ins and check-outs and room assignments.
Night Auditor
Hyatt Centric Waikiki Beach
Honolulu, HI
08.2017 - 11.2017
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments and room service.
- Ran end-of-day computer functions and closed out reports, submitting details to Front Office managers for review.
- Assessed checklist on daily basis and planned shift accordingly.
- Maintained cleanliness of bathrooms, lobby and front desk.
Front Office Agent
Hyatt Regency Maui Resort & Spa
Lahaina, HI
05.2013 - 08.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
High School Diploma -
King Kekaulike High School
Pukalani, HI05.2002
Skills
- Strong Time Management Skills
- Effective Verbal and Written Skills
- Supportive Team Collaborator
- Analytical Problem Solving
- Comprehensive System Understanding
- Front Desk Operations
- Guest Relations Management
- Operations Management
Accomplishments
- Kilohana honoree April 2015, April 2018 and April 2022
- Ms. Aloha 2022
Timeline
Assistant Front Office Manager
Hyatt Regency Maui Resort & Spa
01.2024 - Current
Rooms Controller-Lead
Hyatt Regency Maui Resort & Spa
11.2017 - 01.2024
Night Auditor
Hyatt Centric Waikiki Beach
08.2017 - 11.2017
Front Office Agent
Hyatt Regency Maui Resort & Spa
05.2013 - 08.2017
High School Diploma -
King Kekaulike High School
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