KA'NASIA BROWN-WALLACE
Petersburg,VA
Summary
- Authorized to work in the US for ANY employer.
- Personable and dedicated Customer Service Representative experience.
- Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success.
- Also articulate enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Eligibility Counselor
Maximus
08.2024 - 01.2025
- The key role here was to assist the beneficiary as much as possible to get everything done in one call so that the beneficiary would be satisfied and also receiving good customer service as well
- My daily routine requires me to log on my PC and the phone available and connect my headset
- I'd then also make sure to read beneficiaries word for word through scripting so that they get accurate and correct answers every call.
Warehouse Worker
Amazon
02.2024 - 08.2024
- Working here as a warehouse associate, I had many positions. I conducted work by stowing packages for the drivers, as I worked as the last stop before delivering to the customers. I also picked and sorted the packages, ensuring that they are where they need to be. I also installed these packages and operated machinery here.
Password Reset Queue
Maximus
10.2022 - 02.2024
- This role is mainly to assist consumers with the duty of helping them get back into their healthcare.gov accounts by unlocking and resetting the passwords and ensuring good customer service.
Direct Support Group
05.2022 - 09.2022
- My duties with this profession is to help with the elderly who can't cook, clean, or even bathe by themselves
- Also ensuring safety to the patients by checking on them every 60 minutes weather they we're in the living room watching television or going to sleep at night due to some patients who needed a cpap at night.
Security Guard
Securitas
09.2021 - 05.2022
- My job title here is to patrol buildings that have expensive items that someone may want to take such as (copper ,etc.)
- Make sure that workers are safe and also doing their job by checking on them, breakrooms, bathrooms, offices, etc.
Customer Service Representative
Conduent
02.2019 - 09.2019
- Identify customer needs to ensure the customer is provided complete and accurate information as well
- Adhere to confidentiality requirements and laws to ensure customers information is disseminated only to authorize individuals.
Education
Petersburg High School
Skills
- Cleaning & Custodial experience
- Residential cleaning
- Caregiving
- Warehouse experience/ Packing associate
- Customer service experience
- Loading and unloading
- Warehouse Operations
- Order Fulfillment
- Storage Organization
Ethnicity
African American
Personal Information
- Age: 22
- Gender: Female
Hobbies and Interests
- Cosmetology
- Mommy & Daughter time
- Shop for daughter
- Exercise
Timeline
Eligibility Counselor
Maximus
08.2024 - 01.2025
Warehouse Worker
Amazon
02.2024 - 08.2024
Password Reset Queue
Maximus
10.2022 - 02.2024
Direct Support Group
05.2022 - 09.2022
Security Guard
Securitas
09.2021 - 05.2022
Customer Service Representative
Conduent
02.2019 - 09.2019
Petersburg High School