Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kanatheia Hill

Atlanta,GA
Kanatheia Hill

Summary

Dynamic and compassionate professional with extensive experience in caregiving and customer service, notably with Mir Home Care and Grady Memorial Hospital. Excelled in providing empathetic patient care and efficient service delivery, achieving increased customer satisfaction. Skilled in housekeeping and vital signs monitoring, demonstrating a strong ability to meet diverse client needs while maintaining a high standard of care and support.

Overview

25
years of professional experience

Work History

Grady Memorial Hospital

Food Service Worker
05.2021 - 01.2023

Job overview

  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Grady Memorial Hospital

Hospitality Worker
06.2019 - 01.2021

Job overview

  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Amazon

Delivery Driver
04.2018 - 01.2021

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Mir Home Care

In Home Care
01.2024 - Current

Job overview

  • Demonstrated flexibility and adaptability in accommodating changing client needs or scheduling requirements, ensuring continuity of care.
  • Advocated for client needs in interactions with healthcare providers or community resources, ensuring access to appropriate services or support programs.
  • Maintained client confidentiality by adhering to HIPAA regulations in all communications regarding personal health information details.
  • Developed strong relationships with clients and families, fostering trust and open communication for optimal care provision.

Right At Home Health Care

In Home Care
01.2002 - 01.2004

Job overview

  • Provided transportation and appointments management.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Coordinated transportation arrangements for medical appointments or social outings, ensuring client safety during travel.
  • Provided emotional support for clients facing challenging situations, offering empathy and encouragement during difficult times.

Churches Chicken

Shift Leader
05.2001 - 09.2002

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

A Plus Hospitality

Customer Service Representative
06.2000 - 10.2001

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Booker T Washington
Atlanta, GA

N/a from N/a
05.2007

University Overview

Skills

  • Compassionate caregiving
  • Bathing assistance
  • Housekeeping tasks
  • Vital signs monitoring
  • Meal preparation
  • Feeding assistance
  • Mobility assistance
  • Laundry services
  • Toileting assistance
  • Companionship
  • Patient care
  • First aid and safety
  • Housekeeping
  • Light housekeeping

Timeline

In Home Care
Mir Home Care
01.2024 - Current
Food Service Worker
Grady Memorial Hospital
05.2021 - 01.2023
Hospitality Worker
Grady Memorial Hospital
06.2019 - 01.2021
Delivery Driver
Amazon
04.2018 - 01.2021
In Home Care
Right At Home Health Care
01.2002 - 01.2004
Shift Leader
Churches Chicken
05.2001 - 09.2002
Customer Service Representative
A Plus Hospitality
06.2000 - 10.2001
Booker T Washington
N/a from N/a
Kanatheia Hill