Kanboa Xiong

The primary focus is to investigate and process renewal and other applications for regulated Marijuana businesses and their owners for voluntary compliance. The applications are assessed and after a thorough investigation, a recommendation for approval, denial, or other actions, if necessary, will be made. As a senior team member, it is also my responsibility to create training materials, reviewing peer work, and taking on special projects. In conjunction to reviewing various applications, I strive to establish effective communication with the stakeholders will help implement administration of laws, regulations, and consistency.

Through recommendation of serval supervisors, I was appointed two Subject Matter Expert roles. First role being in Small Changes specifically Floor and Security diagrams. Any questions and concerns both from within the Division and industry are brought to my attention for discussion, in depth investigation and resolution. The secondary Subject Matter Expert role is in Report of Investigations. I oversee and review all first drafts of my team member’s investigative reports and make recommendations as needed to meet Division standard before the report is reviewed by a Supervisor and Senior Managers.

As part of the Business Intake team within the Marijuana Enforcement Division, we receive, review, and investigate numerous types of applications and supporting documents daily. It is extremely important that all the information and applications we receive is complete and accurate to the best of our knowledge before the file is handed to our investigative team. We review every application for supporting investigative documents such as leases, Local authority approval letters/licenses, and operating agreements.

• Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.
• Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
• Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.

Providing excellent customer service to everyone who contacts the main line and rerouting calls to the appropriate department is one of the many things that I do daily. Scheduling and managing conference rooms, phone bridges, GOV (Government Vehicles) and other meetings for all departments and regional offices are always completed promptly to ensure the highest level of customer service was provided. Working through Concur, I also schedule all official business travel accommodations for both Federal and government contracted employees as well as completing and filing expense reports for reimbursement. Following the U.S. Government Printing Office Guide, I am extremely proficient in proofing drafts and documents such as Specifications, Manuals, Orders, Drawings and Memorandums for the entire region. I also held a role in supervising and training all the new Receptionist.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed multiple tasks and met time-sensitive deadlines.

After receiving requested monetary supporting documentation from the borrower; in a timely manner I review, investigate and analyze the file as a whole to determine minimum qualification for loan modifications and assistance before referral is made to Underwriting for further analysis and approval. Upon close examination for minimum qualification, if any discrepancy or inconstancy is to be found within the provided documents; I will open an investigative file to research and request additional information from the borrower until any and all issues has been resolved and satisfied within the given time frame.

• Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.

Balancing and regulating the main vault, Teller drawers, and ATM was a small part of my daily responsibilities. I was also tasked to conduct bi-weekly audits and investigations for the Branch, Tellers, and security system according to the rules and regulations set up by the bank to ensure that we are in compliance.

By personally checking, investigating, reporting and analyzing all monetary transactions conducted within the bank, I was able to establish a safe and regulated work environment by minimizing money laundering, fraudulent and illegal activities that they may be affiliated with.

• Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Developed rapport with clientele by delivering personalized services that addressed specific financial needs.