Kanchan Joglekar
Torrance,CA
Summary
I am a dynamic and resilient individual with a journey shaped by perseverance, adaptability, and an unwavering commitment to growth. Raised in challenging circumstances as part of a single-parent household, I learned early the value of hard work, responsibility, and resourcefulness. Forced to pause formal education to support my family, I entered the corporate world as a customer service associate, leveraging my high school diploma and innate problem-solving skills to build foundational expertise in client relations, communication, and operational efficiency.
I am driven by a vision to elevate my career and contribute meaningfully to society, I am passionately focused on pursuing international opportunities to expand my professional horizons. My long-term goal is to introduce high-end technology and entrepreneurial innovation to create impactful startups in my home country, fostering job creation, skill development, and sustainable economic growth. I aim to bridge gaps and make sure that everyone benefits from new technology, and that it helps create a fairer society.
I have determination, focus, and passion for uplifting myself as well as others. My journey from adversity to ambition fuels my mission to empower individuals and drive transformative change through technology, collaboration, and purpose-driven leadership.
Overview
5
5
years of professional experience
Work History
Customer Service Analyst
ADP Private
11.2021 - 06.2023
- Handle client queries related to Payroll ; both on phone and chat when needed.
- Help clients to use our flagship products, TeamPay and WFN On the Go to run their Payroll,
retrieve reports, client account maintenance and help them to be compliant with
agencies. - Prepare for customer inquiries by studying products, services, and customer service
processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries
and responses; gathering and researching information; assembling and forwarding
information; verifying customer’s understanding of information and answer. - Maintain great quality of service consistently and enable ADP to retain more clients.
- Participate in org/ team level activities and help the team achieve its goals.
Customer Support Specialist (US Team)
CRIF High Mark
05.2021 - 10.2021
- Comprehensive Loan Document Verification: Scrutinize all required documentation and contracts for automobile loan processing, ensuring accuracy and compliance.
- End-to-End Automobile Loan Processing (US Team): Execute the complete loan processing lifecycle for US-based automobile loan applications.
- Proactive Follow-Up and Communication: Maintain consistent follow-up and facilitate regular communication with US dealerships and credit unions via email and telephone.
- Stakeholder Relationship Management: Cultivate and manage effective working relationships with dealerships and credit union representatives.
- Proficient Microsoft Office Utilization: Employ advanced Microsoft Office Suite skills (Word, Outlook, Excel, PowerPoint) to fulfill client requirements and maintain operational efficiency.
Customer Relations Executive (UK Team)
Vodafone
09.2019 - 05.2021
- Escalation Management: Expertly manage and resolve complex customer service escalations, ensuring timely and satisfactory outcomes.
- Business and Customer Needs Analysis: Demonstrate a deep understanding of business processes and customer needs to effectively address and resolve issues.
- Proactive Issue Resolution: Implement a systematic approach to follow-up and resolution, driving issues to closure and ensuring customer satisfaction.
- Data-Driven Problem Solving: Collect, prepare, and analyze data to identify trends and root causes of customer issues.
- Analytical and Technical Solution Development: Develop and implement analytical and technical solutions to improve customer service processes and prevent future escalations.
Cabin Crew Member
Jet Airways
05.2018 - 09.2018
- Possess formal qualification and comprehensive knowledge of Boeing 737 aircraft systems.
- Cabin Emergency Equipment Pre-Flight Checks: Conduct thorough pre-flight inspections of all cabin emergency equipment, ensuring operational readiness.
- Deliver clear and concise safety briefings to passengers prior to flight departure, adhering to regulatory standards.
Education
Bachelor of Science - Computer Science
El Camino College
Torrance, CA06-2028
High School Diploma -
DR. DY Patil Jr. College of Commerce And Science
Pune , India02-2016
Skills
- Maintain clear and consistent communication via email and telephone with diverse stakeholders (dealerships, credit unions, customers)
- Communicate complex information in an understandable manner
- Cultivate and manage effective working relationships with external partners
- Demonstrate empathy and understanding of customer needs
- Work collaboratively with various teams to resolve complex issues
- Utilize analytical skills to identify and address root causes of problems
- Maintain a professional demeanor in all interactions
- Demonstrate a commitment to accuracy and thoroughness in all tasks
- Ability to work with people from different backgrounds
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Marathi
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Regularly practice mindfulness and meditation for overall wellness
- Volunteer Work
- Music
Timeline
Customer Service Analyst
ADP Private
11.2021 - 06.2023
Customer Support Specialist (US Team)
CRIF High Mark
05.2021 - 10.2021
Customer Relations Executive (UK Team)
Vodafone
09.2019 - 05.2021
Cabin Crew Member
Jet Airways
05.2018 - 09.2018
Bachelor of Science - Computer Science
El Camino College
High School Diploma -
DR. DY Patil Jr. College of Commerce And Science
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