Kanda El-Mawla
Fort Worth,TX
Summary
Business Solutions Advisor with a proven track record excelling in operations management and customer relationship management. Leveraged business analysis to enhance client service, achieving significant improvements in customer satisfaction. Skilled in fostering lucrative relationships and tailoring solutions to unique client needs, demonstrating exceptional interpersonal and analytical abilities.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Business Solutions Advisor
Bank Of America, N.A.
04.2021 - Current
- Developed and maintained long-term relationships with clients, fostering strong service bonds.
- Achieved Pinnacle Diamond Award due to being top performer.
- Performed detailed research of customer business structures to accurately tailor products and services to unique needs of each.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Relationship Manager
Bank of America, NA
10.2019 - 04.2021
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Relationship Banker
Bank of America, NA
07.2017 - 10.2019
- Answered customer questions and explained available services such as deposit accounts, credit cards, auto loans and mortgage.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
Client Service Representative
Bank of America, NA
01.2013 - 07.2017
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Education
Associate - Business Administration
Southwest Tennessee Community College
Memphis, TN05-2012
Skills
- Portfolio management
- Relationship management
- Financial planning
- Relationship building and management
- Product and service sales
- Team building
Accomplishments
- Achieved Pinnacle Diamond Award.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Business Solutions Advisor
Bank Of America, N.A.
04.2021 - Current
Relationship Manager
Bank of America, NA
10.2019 - 04.2021
Relationship Banker
Bank of America, NA
07.2017 - 10.2019
Client Service Representative
Bank of America, NA
01.2013 - 07.2017
Associate - Business Administration
Southwest Tennessee Community College
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