Kandace Adley
Sacramento,CA
Summary
Accredited medical assistant with training in phlebotomy and 4+ years evaluating health benefits eligibility. Proven experience enforcing HIPAA standards and managing electronic health record workflows. Support faster, more accurate service delivery through consistent data entry and compliance-focused practices.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Assistant Extern
Spine And Nerve Diagnostic Center
Folsom, California
09.2026 - 10.2026
- Supported physicians during patient examinations and procedures in a busy clinic, including vital sign collection and patient history gathering.
- Handled patient intake by collecting medical histories and confirming insurance details.
- Updated patient records in Epic electronic health record system accurately, ensuring compliance and accessibility.
- Documented detailed notes during patient visits, contributing to precision in medical records.
- Followed HIPAA requirements to protect confidential patient information at all times.
- Kept examination rooms clean, stocked, and ready for incoming patients.
- Sorted charts, scanned documents into patient records, organized supplies to enhance team productivity.
Customer Support I
VSP Vision Care
Rancho Cordova
07.2023 - 08.2026
- Supported customer inquiries from members, clients, providers, and internal and external business partners by phone, in person, and email.
- Verified customer eligibility for insurance coverage, processed payments, and collected outstanding amounts.
- Shared prescription details, plan information, order status, product availability, and procedures with clients.
- Reviewed, corrected, and resubmitted unprocessed claims to ensure timely resolution.
- Presented updates during team meetings to support communication across large groups.
- Created clear PowerPoint presentations for team meetings to enhance communication with supervisors.
Medical Administrative Assistant Student
Carrington College
Sacramento
01.2023 - 04.2024
- Interacted with patients, professionals, and visitors to facilitate effective communication within the health care setting.
- Assisted with medical office procedures, administration, and medical records management to ensure efficient operations.
- Provided patient and client information and instructions.
- Applied critical thinking and collaboration to enhance team communication and streamline information sharing in healthcare.
Team Lead
Faneuil
Sacramento
10.2019 - 05.2023
- Achieved call speed targets in a high-volume environment., accuracy, and volume goals on a consistent basis.
- Guided CSRs in application processing and educated members on health and dental benefits.
- Resolved service questions and complaints, routing escalated issues for further review.
Customer Service Representative
Wollborg Michelson Recruiting
Rancho Cordova
01.2018 - 10.2018
- Answered inbound calls and conducted outbound follow-up to maintain queue coverage and meet service-level goals.
- Resolved customer escalations and complaints in alignment with company terms and policy.
- Utilized negotiation, problem-solving, and conflict-resolution skills to navigate issues through approved escalation steps, ensuring timely corrective action.
Education
Certificate - Medical Assistant And Phlebotomy
Unitek College
Fremont, CA10-2026
Certificate - Medical Administrative Assistant
Carrington College
Sacramento04-2024
Skills
- Electronic health records management
- HIPAA compliance
- Insurance authorization processes
- Efficient insurance claims filing
- Accurate payment posting
- Claims training proficiency
- Medical terminology knowledge
- ICD-10 coding proficiency
- Appointment scheduling
- Medical chart accuracy
- Patient venipuncture
- Cardiac monitoring
- EKG administration
- Injections and phlebotomy
- Wound care assistance
- Vital signs monitoring proficiency
- Vital signs monitoring
- Room preparation and sanitation
- Infection control practices
- Basic life support
- Customer support expertise
- Active listening
- Adaptability to change
- Critical thinking
- Judgment skills
- Patient confidentiality
- Data entry and documentation
- Microsoft Office data entry
- Data entry documentation
- Active listening skills
- Data entry documentation
- Active listening
- Data entry and documentation
Accomplishments
- Deans List Award
Certification
- CPR Certificate
Timeline
Medical Assistant Extern
Spine And Nerve Diagnostic Center
09.2026 - 10.2026
Customer Support I
VSP Vision Care
07.2023 - 08.2026
Medical Administrative Assistant Student
Carrington College
01.2023 - 04.2024
Team Lead
Faneuil
10.2019 - 05.2023
Customer Service Representative
Wollborg Michelson Recruiting
01.2018 - 10.2018
Certificate - Medical Assistant And Phlebotomy
Unitek College
Certificate - Medical Administrative Assistant
Carrington College