Dynamic and results-oriented professional with extensive experience in administrative and transportation roles, notably at MCPS Transportation. Excelled in data management and analytical problem-solving, streamlining operations and enhancing safety protocols. Proven ability in fostering positive environments and managing complex schedules, demonstrating effective patience and proficiency in Office tools.
Overview
25
25
years of professional experience
Work History
Bus Operator I
MCPS Transportation
Clarksburg, MD
02.2023 - Current
Consistently demonstrates safe driving practices in compliance with CDL requirements.
Adhere to DOT regulations and local ordinances to ensure safety.
Relay information on transportation delays, hazards, and accidents through two-way radio communication.
Acquired knowledge in basic first aid, CPR, and blood-borne pathogens.
Provided assistance with wheelchair lifts when necessary for disabled students or adults.
Regularly participate in staff safety meetings to remain informed on policy updates and procedures.
Tally student numbers, mileage, and fuel usage reports for documentation.
Resolve issues efficiently by adhering to protocols.
Follow established protocols for dealing with incidents aboard buses.
Facilitate immediate repair processes by notifying dispatchers and technicians about detected vehicle concerns.
Conduct routine inspections ensuring safe operation of school bus.
Adept at driving various types of specialized buses.
Supported the planning and execution of job fairs for recruitment purposes.
Handled transportation logistics for visits to varied destinations.
Promoted a respectful atmosphere positively impacting student discipline.
Delivery Driver
DoorDash
Germantown, MD
12.2018 - Current
Achieved over 4.80 star reviews consistently.
Utilized various software and tools to streamline processes and optimize performance.
Assisted with customer requests and answered questions to improve satisfaction.
Delivered outstanding customer service using strong interpersonal skills.
Maintained updated knowledge through continuing education and advanced training.
Achieved cost-savings by developing functional solutions to problems.
Completed day-to-day duties accurately and efficiently.
Home Caretaker
Family Members
Germantown, MD
12.2006 - 07.2024
Provided transportation to medical appointments and errands.
Monitored vital signs such as blood pressure and temperature.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Planned, prepared or served meals to patients according to prescribed diets.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Managed scheduling of health-related appointments, recreational routines, familial interactions and essential cleaning tasks.
Assisted clients with mobility issues by using appropriate transfer techniques.
Assisted clients with bathing, dressing and incontinence care.
Supervised medication administration, personal hygiene and other activities of daily living.
Executed meticulous processes for maintaining patient hygiene through colostomy care and bag changes.
Collaborated with healthcare professionals such as nurses, therapists and doctors in order to coordinate optimal care plans for each individual client.
Responded to emergency situations promptly to prevent or minimize damage.
Provided compassionate care for patients with disabilities and developmental challenges.
Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
Facilitated the move-in and move-out process for tenants, including inspections and cleaning.
Transported clients to social events or recreational activities outside the home environment.
Office Services Coordinator
Montgomery County Government
Rockville, USA
09.2006 - 12.2006
Coordinated cross-departmental efforts by managing detailed administrative functions efficiently.
Coordinated team efforts through strategic delegation of responsibilities.
Handled the management and maintenance of classified details.
Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
Handled mail duties, picking up, sorting and distributing to departments and personnel.
Prepared presentations using Microsoft Office Suite applications.
Ensured accuracy in reviewing staff timecards.
Organized and coordinated appointments, ensuring a well-maintained monthly schedule.
Managed vendor agreements to enhance purchase cost efficiency.
Migrated data from legacy system to newly implemented electronic filing system.
Arranged conference room set-ups for day, placing requested equipment and supplies in appropriate rooms.
Executive Assistant
OfficePro, Inc.
Montgomery Village, USA
01.2001 - 12.2005
Oversaw and processed all accounts payable/receivable transactions.
Generated accurate quarterly sales reports for over 350 GSA accounts.
Oversaw team operations by delegating tasks to ensure smooth workflow.
Streamlined hiring workflow by aiding in reviewing prospective candidates.
Managed logistical aspects of meetings including securing required resources.
Developed an optimized filing framework, improving information retrieval efficiency for team members.
Enhanced system for managing employee records like 1099 forms and health options.
Conducted research support within Sales Department.
Facilitated collaboration between IT personnel and system users.
Designed tailored course outlines and instructional manuals for software training.
Administrative Assistant
M2 Limited, Inc
Montgomery Village, USA
01.2000 - 12.2001
Coordinated with directors, human resources, and accounting departments.
Generated purchase requisitions, expenses, and billable reports/spreadsheets.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Facilitated remote workforce productivity through dedicated support.
Managed shipping processes for the office with USPS, UPS and FedEx.
Created detailed customer profiles to enhance data structure.
Acted as the project manager on small projects at the request of the Chief Financial Officer.
Handled transcription tasks efficiently.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD
05-1995
Skills
Proficient in Task Management
Data Management
Calendar Management
Analytical Problem Solving
Effective Patience
Skilled Public Speaker
Experienced with Office and Drive Tools
ParaPro Credential Holder
Skilled in Zoom Conferencing
Fleet Quality Assurance
Fundamental Troubleshooting Skills
Valid Maryland Commercial Driver License (CDL B)
Patient Support for Seniors
Assistance with Mobility Needs
Knowledge of Traffic Regulations
Emergency procedures
Certifications Licenses Volunteer Work
CDL Class B
DOT Medical Certification
First Aid/CPR
ParaPro
GNA
Special Needs/Autism Volunteer
Individualized Education Program Care Team Parent
Timeline
Bus Operator I
MCPS Transportation
02.2023 - Current
Delivery Driver
DoorDash
12.2018 - Current
Home Caretaker
Family Members
12.2006 - 07.2024
Office Services Coordinator
Montgomery County Government
09.2006 - 12.2006
Executive Assistant
OfficePro, Inc.
01.2001 - 12.2005
Administrative Assistant
M2 Limited, Inc
01.2000 - 12.2001
High School Diploma -
Oxon Hill High School
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