Highly motivated supervision professional with a track record of leading a housekeeping team. Skilled in training and managing staff, delegating tasks, and streamlining processes to optimize efficiency. Demonstrated ability to maintain a safe and clean environment while consistently meeting quality standards. Possesses strong organizational, problem-solving, and interpersonal skills to foster positive relationships with both staff and customers.
Overview
23
23
years of professional experience
Work History
Cleaner Supervisor
Tommy Norred
06.2023 - Current
Clean apartment every Friday
Laundry
Bedding and sheets
Able to work independently without supervision while still meeting deadlines
Familiarity with basic safety procedures for handling hazardous chemicals or materials safely
Ability to troubleshoot any cleaning issues or problems promptly
In-depth understanding of sanitation regulations to ensure compliance with standards set forth by governing bodies
Proficient in using modern cleaning tools and equipment such as vacuum cleaners, mops
Well-versed in creating detailed plans for deep-cleaning projects according to customer requirements
Skilled at providing feedback on job performance to encourage improvement among workers
Outstanding interpersonal skills for effectively communicating with other staff members and customers alike
Capable of training new hires on how to use proper safety protocols when working with hazardous materials
Proven track record in developing and implementing cost-effective cleaning strategies
Strong knowledge of cleaning techniques, materials and supplies
Experience in developing schedules that maximize efficiency while minimizing costs
Excellent organizational skills with the capacity to prioritize tasks efficiently
Able to handle multiple tasks simultaneously without compromising quality or accuracy
Demonstrated ability to manage a team of cleaners and provide effective guidance
Head Housekeeper
Musgrove estates apartments
05.2023 - Current
Investigated complaints about service and room cleanliness to take corrective action
Implemented safety protocols and trained housekeeping staff on proper cleaning techniques
Examined building to determine need for repairs and cleaning issues
Established and implemented operational standards and procedures for housekeeping department
Supervised employees in daily process of cleaning vacant and stay-over guest rooms
Scheduled and organized daily cleaning tasks for housekeeping staff
Inventoried stock to verify available supplies and equipment in adequate amounts
Inspected work performed to ensure that it met specifications and established standards
Conferred with staff to resolve performance and personnel problems, and to discuss company policies
Performed grounds maintenance tasks, such as removing snow and mowing lawn
Purchased new equipment, supplies, and furnishings
Performed and assisted with cleaning duties as necessary
Checked and maintained equipment to ensure that it was in working order
Issued supplies and equipment to workers
Instructed staff in work policies and procedures and use and maintenance of equipment
Maintained required records of work hours, budgets, payrolls, and other information
Evaluated employee performance and recommended personnel actions, such as promotions, transfers, and dismissals
Investigated complaints about service and equipment and took corrective action
Provided exceptional customer service by promptly responding to requests from clients
Managed inventory of supplies including paper towels, soap dispensers, trash bags
Performed routine maintenance on cleaning tools and equipment such as mops, brooms and vacuum cleaners
Cleaning Specialist
Corporate facilities management (Topre America)
10.2022 - 04.2023
Clean and make ready each vacant apartment, to make ready for new tenants to move in
Light maintenance work
Keep grounds clean and free of trash
Keep hallways and buildings clean
Showed dedication by arriving early for work and staying late when needed
Demonstrated adeptness at following safety protocols when using chemicals or other potentially dangerous substances
Utilized strong problem-solving skills to complete projects efficiently with minimal supervision
Maintained high standards of cleanliness throughout all areas of responsibility
Ensured compliance with local regulations regarding disposal of hazardous waste materials
Possessed excellent organizational skills and attention to detail
Managed inventory of supplies including paper towels, soap dispensers, trash bags
Demonstrated ability to perform deep cleaning, dusting and vacuuming in a timely manner
Adhered to all company policies regarding health, hygiene, sanitation and security practices
Displayed proficiency in identifying hazardous materials and safely disposing them accordingly
Inspected completed jobs before submitting them for approval from superiors
Highly skilled in performing detailed cleaning of offices, restrooms, kitchens, lobbies, hallways and other common spaces
Disinfected and cleaned bathroom areas, refilling dispensers
Washed windows, mirrors, and glass surfaces to remove residue
Safely handled cleaning chemicals to comply with guidelines and procedures
Emptied wastebaskets to transport trash to designated disposal areas
Removed dirt and debris from high-traffic areas
Thoroughly dusted and vacuumed commercial and residential buildings daily
Stocked individual rooms and common areas with proper supplies
Assistant Dietary Manager
Sanctuary at the woodland
03.2019 - 09.2022
Dietary Aide
Folsom center
01.2021 - 12.2021
Interacted professionally with employees and clients
Notified supervisor of issues with equipment or breakage
Requisitioned supplies or equipment needed for cleaning and maintenance duties
Observed aseptic techniques and wore PPE when cleaning rooms
Disinfected all areas of the facility using approved chemicals according to safety protocols
Mixed cleaners and solvents to prepare cleaning solutions according to specifications
Followed established guidelines for handling hazardous waste materials properly and safely
Cleaning Team Leader
Maidpros
03.2018 - 03.2019
Assisted with preparing and serving meals according to dietary requirements and regulations
Maintained a clean work environment by sanitizing equipment and washing dishes
Demonstrated effective communication skills when interacting with patients, families, and staff
Checked meal trays for compliance with diet modifications
Adhered to all safety protocols while handling food items and utensils
Helped with storing, rotating, and restocking of food supplies
Responded promptly to requests from patients or family members regarding dietary needs
Prepared trays for special diets according to physician's instructions
Trained new staff members in dietary procedures and safety protocols
Prepared meals for patients according to dietary needs and manager guidelines
Mentored junior staff members in the use of specialised cleaning equipment
Organised a rota system for staff members, ensuring adequate coverage at all times
Established training plans for new recruits, introducing them to company protocols and policies
Successfully managed a team of cleaning staff, ensuring they worked to the highest standards
Carried out investigations into any customer complaints received promptly
Regularly monitored performance levels of staff, providing coaching and feedback where appropriate
Maintained accurate records of stock levels, ordering additional supplies as required
Ensured that all necessary equipment was in working order and regularly maintained
Conducted regular inspections of premises to ensure compliance with health and safety regulations
Trained new employees on duties and responsibilities of department
Supervised employees in daily process of cleaning vacant and stay-over guest rooms
Stay at home mom
Stay at home mom/homemaker
06.2010 - 02.2018
Assistant Kitchen Manager
Hickory smokehouse
10.2007 - 05.2010
Cook's Assistant
Terri pines country club
05.2002 - 09.2007
Education
High School Diploma -
Fairview high School
Cullman, AL
05.2002
Vehicle Information
Ford, Explorer XLS, 2006, 35055
Policy Information
0DM, 6 Months
Rating Discount Information
No, No, Yes, No, No, No, No, No, No, No, No, 5 Years, No, NO, No, Calculated but capped at $10.00 service charge per installment.