Kandace Cain
Sikeston,MO
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, demonstrated at Ross Fuel Center. Expert in problem-solving and active listening, I significantly improved customer satisfaction and retention. Skilled in critical thinking and customer service, I adeptly managed high-stress situations, ensuring positive outcomes and repeat business.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ross Fuel Center
07.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
Colton's Steak House & Grill
04.2017 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Sales Associate
Dollar General Store
09.2016 - 01.2017
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
High School Diploma -
Butler High School
Butler, MO05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Ross Fuel Center
07.2023 - 09.2023
Server
Colton's Steak House & Grill
04.2017 - 06.2017
Lead Sales Associate
Dollar General Store
09.2016 - 01.2017
High School Diploma -
Butler High School
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