Kandace Dowe

• Managed initial customer interactions, handling parts and tool orders with efficiency.
• Identifying suppliers, negotiating contracts, and procuring goods and services necessary for organization need. This involves evaluating supplier capabilities, pricing, quality, and delivery timelines.
• Generate purchase orders in Sage and ensuring timely submission to supplier.
• Coordinate with supplier through Sage to confirm order details, delivery dates, and quantities.
• Oversaw customer quotations and purchase orders from start to completion, ensuring accuracy.
• Entered and tracked part orders and quotes meticulously in EDI database, addressing customer needs.
• Coordinated seamless core return processes, liaising with customers and transportation services.
• Tracked Return Merchandise Authorizations (RMA) for timely retrieval of core items.
• Collaborated with internal teams to propose substitute parts for out-of-stock items.
• Communicated effectively with customers regarding outstanding invoices and returns.
• Implemented strategic holds on accounts pending invoice resolution.
• Managed initial customer interactions, handling parts and tool orders with efficiency.
• Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
• Utilized software to order, track and invoice product shipments.
• Mediated during sales and purchase negotiations to advocate for clients' best interests.

• Managed accurate benefits enrollments in HRIS, ensuring precise eligibility data for vendors.
• Conducted benefit orientations, providing clear explanations to employees.
• Verified benefit data quality, supporting seamless benefits program operations.
• Organized employee benefit filing system and synchronized changes with Workday payroll.
• Assisted employees with health, dental, life, and related benefit claims.
• Facilitated carrier enrollment and life status changes.
• Processed medical, personal, and disability paperwork.
• Conducted new employee onboarding and provided ongoing orientation training.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
• Responded to 401(k) inquiries from managers and employees.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

• Providing exemplary client support, addressing inquiries related to mortgage accounts professional and customer-centric approach.
• Meticulously processed client-initiated one-time mortgage payments, ensuring accuracy and timeliness.
• Proficiently guided clients through utilization of Truist client website, imparting valuable insights into self-service options, including automatic draft enrollment, loan documentation printing, and payment history viewing.
• Articulately explained escrow deficiencies or overages to clients, offering clear understanding of their financial situation.
• Efficiently managed client requests to cancel automated drafts, promptly attending to their preferences.
• Demonstrated expertise in educating clients on Loss Mitigations/Forbearance, providing empathetic guidance during challenging circumstances.
• Maintained meticulous documentation for each client interaction, recording concerns raised and outcome of each call with precision.

• Managed Purchase Orders and financial data in AS/400, recording key details.
• Organized bills of lading, overseeing efficient freight pickups. Communicated order details, coverage, and managed complex scenarios.
• Entered orders for streamlined production allocation.
• Met shipping deadlines, enhancing customer satisfaction. Organized freight bills, optimizing order-bill matching.
• Facilitated new client onboarding and transitions.
• Processed orders, confirming pricing and availability.
• Tracked warranty registrations and executed installations.

• Led onboarding for new hires, overseeing E-Verify, orientation, I-9, and e-screen processes for 30+ employees weekly.
• Managed new hires within HRIS system, maintaining meticulous personnel records.
• Ensured assignment readiness via pre-employment screenings, eligibility validation, training, and policy reviews.
• Coordinated activities, including meetings, optimizing operational efficiency.
• Drafted articulate written responses, addressing communication needs.
• Reconciled time clock, processed records for accurate PTO balances weekly.
• Proactively posted positions, prescreened candidates, ensured clear communication.
• Efficiently managed office equipment and supplies for optimal functionality.
• Screened phone calls to take messages and route calls to appropriate personnel.

• Support HR programs, processing personnel actions, compensation, benefits, retirement, staffing, and complement management.
• Coordinated with healthcare providers to obtain necessary medical certification and documentation to support FMLA request.
• Effectively communicate leave approvals, extensions, and changes to relevant managers and supervisors to ensure proper staffing and workload distribution.
• Administer benefit open enrollment and qualifying life events.
• Process 60+ daily new hire packets, manage health insurance elections, and qualifying life events.
• Monitor policy compliance for various position levels, including bargaining, non-bargaining, and supervisory roles.
• Prepare WH-380 correspondence for FMLA, LOA, STD, and LTD, maintaining accurate records.
• Handle benefit payment invoices during Leave without Pay, ensuring legal compliance.
• Maintain FMLA files, calendars, and HRIS records to ensure accurate recording of leave duration, intermittent leave schedule, and return to work dates.
• Ensure company adherence to federal and state laws, including reporting requirements.
• Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in FMLA.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.

• Managed various administrative functions including Filing, Billing, Account Receivables, and Account Payable.
• Skillfully maintained and organized office filing and storage systems for optimal efficiency.
• Operated professional telephone switchboard, delivering exceptional call management by answering, screening, forwarding calls, and scheduling appointments.
• Executed seamless information transmission to customers using computer systems, mail services, and facsimile machines.
• Provided vital administrative support, encompassing proofreading, transcription, and proficient operation of computers and calculators for tasks involving pay records, invoices, balance sheets, and related documents.
• Expertly managed vendor statements, meticulously verifying invoices, rectifying discrepancies, and addressing missing invoice requests.
• Demonstrated efficient inventory management of office equipment and supplies, ensuring seamless operational continuity.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Proficiently processed diverse mortgage types, (FHA, VA ARM, Cash-Out Refinances, meticulously.

Analyzed title reports, appraisals, and mortgage assignments with keen attention to detail.

Facilitated notarization of legal documents in line with legal and regulatory standards.

Provided transparent communicated loan updates and details accurately to various parties including clients.

Summarized and copied recorded documents (mortgage, trust deeds).

Evaluated borrowers' credit, income, and assets for informed lending decision.

Managed end-to-end lien release process for compliance and updated clients on lien release status promptly.

Analyzed and assessed borrower credit, income, and assets, contributing to informed lending decisions.

Collaborated across teams for accurate documentation.

Executed quality checks to prevent errors.

Efficiently processed and submitted lien releases to various to states and counties.

Stayed current on industries regulations for process enhancements.