Kandace Heald
Wylie,TX
Summary
Dynamic leader with a proven track record at Fath Properties, adept in project coordination and analytical problem-solving. Excelled in elevating tenant satisfaction and maintaining over 96% occupancy through innovative strategies and strong team leadership. Skilled in Yardi Voyager and effective communication, I drive results and foster professional development within high-performing teams.
Overview
17
17
years of professional experience
Work History
Interm Senior Community Manager
Fath Properties
Dallas, TX
12.2024 - Current
- Identified new opportunities for growth through analysis of existing customer base.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Compiled and conveyed operational and financial data to regional manager.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw the recruitment and training of new community team members.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Provided monthly reports on community metrics and progress towards goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Senior Community Manager
RSP Living
Dallas, TX
08.2024 - 11.2024
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw the recruitment and training of new community team members.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Negotiated with vendors and service providers for community events.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Enhanced client satisfaction by building trust and understanding their high-end venue needs.
- Directed the day-to-day functions, upkeep, and management of diverse properties.
- Monitored customer feedback on various platforms and responded promptly to address any issues or concerns raised by users.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Coordinated city inspections and addressed complaints to uphold community standards.
Community Manager
TAM Residential
Garland, TX
07.2023 - 06.2024
- Ensure the smooth running of our community in a fast-paced environment
- Overseeing all operations including maintenance, renovations, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc
- Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction, and increasing renewals, revenue, reputation, and profitability
- Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize their engagement and minimize turnover
- Managing tenant and prospective tenant reviews, accounting issues, account disputes, and complaints
- Work directly with asset managers and owners to gain a high sense of their perspective and goals for portfolios
- Affordable housing compliant director
Senior Community Manager
Valiant Residential
Garland, TX
02.2022 - 07.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Completed final move-out walk-through with tenants to identify required repairs
- Maintained original leases and renewal documents in digital and hard copy format for property management office
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Introduced prospective tenants to types of units available and performed tours of premises
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Maintained sufficient number of units market-ready for lease
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market
- Developed, reviewed, and submitted property operating and capital budgets
- Prepared specifications solicited bids and approved subcontracts for building services
- Over seen take over- owner and management change and new branding of the community took place
- Developed Renovation Packet for owners and over seen renovations at both locations
Community Manager
Fath Properties
Garland, TX
06.2012 - 02.2022
- Ensure the smooth running of our community in a fast-paced environment
- Overseeing all operations including maintenance, renovations, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc
- Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction, and increasing renewals, revenue, reputation, and profitability
- Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize their engagement and minimize turnover
- Work directly with asset managers and owners to gain a high sense of their perspective and goals for portfolios
Assistant Property Manager
Fath Properties
Garland, TX
11.2007 - 06.2012
- Managed daily and weekly marketing and leasing plans
- Created and submitted daily reports on leasing activities
- Followed up with all leads timely
- Managed a strict delinquency, delivered all notices to vacat, and filed all evictions
- Planned all resident events and communications
- Maintained a stable occupancy of over 96%
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
Education
Highschool Diploma -
Greenville ISD
05.2004
Skills
- Project Coordination Expertise
- Analytical Problem-Solving
- Skilled in Managing Multiple Tasks
- Strong Verbal and Written Communication
- Strong Organizational Skills
- Ability to assimilate information quickly
- Ability to make informed decisions
- Financial Allocation
- Data-Driven Forecasting
- Team Leadership
- Professional Development
- Skilled in Microsoft Office Applications
- Proficient in Yardi Voyager
- Proficient in Entrata
- Multisite Manager
- CRM/Knock software
References
References available upon request.
Timeline
Interm Senior Community Manager
Fath Properties
12.2024 - Current
Senior Community Manager
RSP Living
08.2024 - 11.2024
Community Manager
TAM Residential
07.2023 - 06.2024
Senior Community Manager
Valiant Residential
02.2022 - 07.2023
Community Manager
Fath Properties
06.2012 - 02.2022
Assistant Property Manager
Fath Properties
11.2007 - 06.2012
Highschool Diploma -
Greenville ISD