Kandace Hill
Imboden,AR
Summary
Compassionate C.N.A. with a proven track record in multiple facilities, enhancing patient/resident satisfaction through active listening and emotional support. Skilled in maintaining professionalism under pressure, I build strong rapport with clients, ensuring their needs are met promptly and effectively. Adaptable and dependable, I thrive in dynamic environments.
Overview
20
20
years of professional experience
Work History
C.N.A.
The Green House Cottages of Walnut Ridge Rehab & Eldercare
06.2022 - 08.2024
- Developed strong relationships with residents, fostering a supportive environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
Cashier/Auction Assistant
Black Rock Auction & Cafe
11.2018 - 06.2022
- Assisted customers with inquiries, providing exceptional service and support.
- Responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Personal Leave
N/A
10.2017 - 11.2018
- Managed household logistics, scheduling, and daily care for a dependent child during a period of transition.
- Maintained communication, and time-management skills while navigating family responsibilities.
- Coordinated apppointments, school routines, and emotional support needs.
- Demonstrated resilience, planning, and adaptability.
C.N.A.
Stonebridge Assisted Living
04.2015 - 10.2017
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained resident satisfaction by ensuing comfort, safety, and excellent daily support.
- Provided high quality service to residents by responding promplty, profressionally, and with empathy to all needs and concerns.
- Built strong relationships through active listening,compassion, and consistent follow-through.
C.N.A.
Cave City Nursing Home
10.2012 - 01.2015
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Family Care Career Break
N/A
10.2007 - 10.2012
- Managed household responsibities, scheduling and finances, and primary caregiver to child duringm a family relocation for spouse's work related travel
- Maintained structure, routine, and organiztion through a period of transtion.
- Adapted quickly to changing situations and solved daily challenges.
- Built skills in communication, conflict resolution, and task priortazatoin while caring for a child full time.
Waitress
Willies Diner
12.2006 - 10.2007
- Delivered friendly, helpful, and attentive service to ensure a postitive customer experience.
- Developed strong relationships with regular customers through friendliness, active listening, and personlized service.
- Helped resolve customer issues respectfully, turning negative experiences into postive outcome
- Demonstrated reliability, a strong work ethic, and the ability to stay calm under pressure
- Worked in a team driven environmetn to ensure fast, effcient, and quality service.
Carhop
Sonics Drive In
03.2004 - 01.2006
- Resolved customer inquiries and concerns effectively, fostering positive relationships.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
Education
No Degree - Business Associates
Black River Technical College
Pocahontas, ARSkills
- Compassion and empathy
- Active listening and patience
- Building rapport with clients
- Anticipating needs and responding proactively
- Providing emotional support
- Clear verbal communication
- Maintaining professionalism in stressful or emotional situations
- Adaptability and dependability
Timeline
C.N.A.
The Green House Cottages of Walnut Ridge Rehab & Eldercare
06.2022 - 08.2024
Cashier/Auction Assistant
Black Rock Auction & Cafe
11.2018 - 06.2022
Personal Leave
N/A
10.2017 - 11.2018
C.N.A.
Stonebridge Assisted Living
04.2015 - 10.2017
C.N.A.
Cave City Nursing Home
10.2012 - 01.2015
Family Care Career Break
N/A
10.2007 - 10.2012
Waitress
Willies Diner
12.2006 - 10.2007
Carhop
Sonics Drive In
03.2004 - 01.2006
No Degree - Business Associates
Black River Technical College