Kandace Jenkins
Summary
Experienced sales leader well-versed in the automotive industry requirements, standards and best practices. Adept at funding loans, processing paperwork and enhancing revenue. Profit-minded, industrious and successful at energizing teams.
Overview
5
5
years of professional experience
Work History
F&I Manager
Nissan Of LaGrange
10.2023 - Current
- Performed quality assurance checks on all purchases and contract details.
- Oversaw online sales system to drive traffic and identify leads.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
F&I Manager
Kia Of LaGrange
07.2021 - 09.2023
- Performed quality assurance checks on all purchases and contract details.
- Oversaw online sales system to drive traffic and identify leads.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Completed, reviewed and processed paperwork to finalize sales.
- Worked with lending institutions to secure financing and fulfill contracts.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
Sales Consultant
Kia Of Grand Rapids
10.2018 - 07.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful sales strategies to maximize customer satisfaction and profit.
BDC Manager
Kia Of Grand Rapids
06.2018 - 09.2018
- Logged customer comments in dealer management system for follow-up.
- Posted appointments on internal board to notify sales department.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Leveraged technology to respond to customer website, social media and email inquiries.
- Helped team achieve goals to boost sales and build morale.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
Education
Bachelor of Science - Nursing
Fortis College - Columbia, SC, US
Columbia, SC05.2006
Skills
- Customer Relations
- Customer Retention
- Document Preparation
- Scoring Standards
- Insurance Knowledge
- Local and State Regulations
- Customer Satisfaction
- Sales Pitch Development
- Credit and Cash Payments
- Automotive Sales Experience
Timeline
F&I Manager
Nissan Of LaGrange
10.2023 - Current
F&I Manager
Kia Of LaGrange
07.2021 - 09.2023
Sales Consultant
Kia Of Grand Rapids
10.2018 - 07.2021
BDC Manager
Kia Of Grand Rapids
06.2018 - 09.2018
Bachelor of Science - Nursing
Fortis College - Columbia, SC, US
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