Kandace Jones
Denver,CO
Summary
Dedicated professional with a proven track record of exceeding expectations and delivering measurable results. Recognized for enhancing company morale through effective interdepartmental communication and collaboration. Committed to continuous learning and skill development, demonstrating exceptional attention to detail and diligence in problem-solving. Passionate about resolving customer issues promptly while ensuring an outstanding experience throughout the process.
Overview
14
14
years of professional experience
Work History
Foremen/Assistant Grocery Manager
King Soopers
Englewood, CO
11.2023 - Current
- Supervised daily operations, ensuring compliance with safety regulations and quality standards.
- Coordinated crew activities, optimizing workflow and enhancing team productivity.
- Trained new employees on equipment usage and operational procedures for efficiency.
- Conducted regular inspections of tools and machinery, maintaining optimal performance levels.
- Implemented process improvements that reduced downtime and increased output consistency.
- Facilitated communication between teams to resolve issues and enhance collaboration on-site.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Inspected completed work to verify quality standards and compliance with criteria.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Mitigated risk, identifying potential issues early and developing contingency plans.
- Strengthened vendor relationships, ensuring consistent supply and quality of materials.
- Optimized equipment usage, scheduling regular maintenance and updates to prevent downtime.
- Trained workers in proper methods, equipment operation and safety procedures.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Maintained high levels of workforce morale and engagement, organizing team-building activities and providing regular feedback.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
Process Manager
KindLove Grow
11.2022 - 12.2023
- Presort/Post Sort
- Manage intake/ Metrc inventory
- Harvest, both physical and digital
- Metrc updates on green waste and dry
- Creating packages in metrc
- Efficient in Word, Outlook, Excel
- Schedule, train and manage employees
Cultivation/ Trimmer
KindLove Grow
02.2021 - 11.2022
- Trimmer (3 pounds minimum a week but I have usually an average of 12 pounds and even shattered company record at 21 pounds in 4 days).
- Harvest, which includes de-netting and de-fanning plants
- Routine housekeeping of trim areas and grow house
- Assisted in monitoring plant health and identifying issues promptly.
- Trained new employees on proper trimming methods and safety protocols.
- Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
- Maintained open lines of communication with supervisors, providing timely updates on progress toward goals and addressing concerns as needed.
- Assisted in harvest operations, contributing to expedient processing of cannabis products from plant to final packaging.
- Ensured consistency in trim quality across multiple strains by following standardized guidelines provided by the cultivator team lead or supervisor.
Budtender/ Sales Associate
Rocky Mountain High
09.2020 - 02.2021
- Cash/credit card handling
- Use if Greenbits and Metrc as well as product knowledge
- Inventory and stock
- Excellent customer service and can provide customers with excellent service and match them with the right product for the right experience.
- Maintained compliance with state regulations and internal policies to ensure safe operations.
- Collaborated with team members to optimize inventory management and product displays for maximum sales.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Budtender/Sales Associate
Ascend Cannibas Co
11.2019 - 10.2020
- Cash/ Credit Card handling responsibilities
- Use of BioTrack and Metric as well as product knowledge
- Keeping up with inventory working all 3 locations
- Excellent customer service and able to provide my customers with the right product for their needs.
- Trained new staff on operational procedures and product knowledge to ensure consistency.
- Led team initiatives to enhance customer engagement and promote new product launches.
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Managed high volume of cash with 100% accuracy rate.
Sales Associate, Packaging Associate, Transport & Key holder
Frosted Leaf
Denver/ Lakewood, CO
06.2018 - 11.2019
- Cash/ Credit Card handling responsibilities.
- Use of Metric System and product knowledge.
- Accurately checking in inventory and transport of product to different locations
- Sales- upselling (Top Sales for 3 months)
- Excellent Customer Service skills
Sales Associate- Team Lead
Seven Eleven
Lakewood, CO
07.2017 - 06.2018
- Troubleshooting and problem solving simple to complex issues for store.
- Prep cook responsibilities- cook food, clean area, properly stock inventory.
- Cashier responsibilities- count drawer, make accurate transactions, deposit money into safe
- Inventory control responsibilities
- Team Lead
- Operated point-of-sale systems accurately, processing transactions efficiently to reduce wait times.
- Monitored store cleanliness and organization to create a welcoming atmosphere for customers.
- Developed strong relationships with regular customers, enhancing repeat business through personalized interactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Tier 2 Field Tech Support
Comcast- Business Day of Job
Englewood, CO
10.2016 - 07.2017
- Troubleshooting and problem solving simple to complex issues for techs in the field.
- Using multiple systems from remedy, to salesforce, solving static issues and handling Tier 2 problems in the moment.
- Scheduling also building work orders for techs in the field in real time
- Experienced in use of SalesForce
Commercial Technical Service Repair Representative
Comcast
Englewood, CO
09.2015 - 10.2016
- Troubleshoot and resolve customer technical issues on everything from phone, internet, to television issues using all the tools and knowledge bases made available to me and explore all avenues to help the customer.
- Work and close Tier 2 tickets familiarized myself with people who work in that department to better my knowledge and understanding of how systems work and new ways to fix issues.
- Worked with new hires, answering questions and walking them through solutions to better grasp their new role with company and to help them grow so they can better service the customer and represent the company.
- Experience in use of multiple systems excluding SalesForce
- Developed a strong rapport with customers through effective communication skills and empathetic understanding of their needs during the repair process.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various electronic devices.
- Identified opportunities for upselling additional services or products based on customer needs while maintaining trustful relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Commercial Service Representative
Dish Network
Littleton, CO
04.2014 - 04.2015
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, receive payment and record receipts for services, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Customer Residential Service Representative
Dish Network
Harlingen, TX
07.2011 - 04.2014
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Perform clerical duties, such as typing, proofreading, accepting and entering orders, scheduling appointments, and sorting mail.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Complete contract forms, prepare change of address records, receive payment and record receipts for services or issue of service, discontinue orders.
- Refer unresolved customer grievances to designated departments for further investigation.
- Enter codes needed to correct electronic switching system programming.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Education
High School Diploma -
Spring Woods High School
Houston, TX05-1998
Skills
- Trimming techniques
- Cleaning practices
- Production experience
- Packing expertise
- Plant identification
- Product specifications
- Operating equipment
- Cannabis regulations
- Safety practices
- Recording counts
- Weighing and labeling
- Team building
- Product knowledge
Timeline
Foremen/Assistant Grocery Manager
King Soopers
11.2023 - Current
Process Manager
KindLove Grow
11.2022 - 12.2023
Cultivation/ Trimmer
KindLove Grow
02.2021 - 11.2022
Budtender/ Sales Associate
Rocky Mountain High
09.2020 - 02.2021
Budtender/Sales Associate
Ascend Cannibas Co
11.2019 - 10.2020
Sales Associate, Packaging Associate, Transport & Key holder
Frosted Leaf
06.2018 - 11.2019
Sales Associate- Team Lead
Seven Eleven
07.2017 - 06.2018
Tier 2 Field Tech Support
Comcast- Business Day of Job
10.2016 - 07.2017
Commercial Technical Service Repair Representative
Comcast
09.2015 - 10.2016
Commercial Service Representative
Dish Network
04.2014 - 04.2015
Customer Residential Service Representative
Dish Network
07.2011 - 04.2014
High School Diploma -
Spring Woods High School