Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
34
34
years of professional experience
Work History
Dispatcher/Program Supervisor
Texas Department Of Criminal Justice
05.2021 - Current
Coordinated timely dispatch of resources, optimizing route efficiency and reducing delays.
Oversaw scheduling of deliveries, prioritizing urgent requests to enhance service delivery with a team of 16 drivers from multiple locations.
Managed high-stress situations calmly and effectively, ensuring timely assistance.
Consistently met performance metrics for call handling, contributing to the overall success of the department.
Demonstrated adaptability in evolving situations by adjusting strategies
Acting Terminal Manager, assumed terminal manager duties during manager’s absence
Maintenace Admin Assistant
Texas Department of Criminal Justice
07.2018 - 05.2021
Maintained comprehensive records of work orders and maintenance activities for accurate tracking.
Contributed to a positive work environment by providing administrative support to the entire maintenance team as needed.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Maintained inventory of supplies, ensuring availability for maintenance tasks without delays.
Assistant Supervisor, Mail Room
Texas Department of Criminal Justice
01.2016 - Current
Managed daily operations for incoming and outgoing mail ensuring that federal and state policies and regulations were successfully followed
Responsible for reviewing, processing denials and accurate handling of contraband material
Responsible for sorting and the logging of all offender’s special, legal and media mail
Responsible for responding in a timely manner to all offender inquiries regarding rules, regulations, policies and procedures
Provided technical assistance to staff, reviewed tasks, and assigned workload to clerical staff and mail clerks
Acting Supervisor, assumed all supervisor duties during supervisor’s absence
Division Project Admin Assistant
CCC Group, Inc.
08.2004 - 12.2015
Streamlined office procedures, enhancing overall productivity and team efficiency.
Managed scheduling and calendar coordination for senior executives, ensuring optimal time management.
Developed and maintained comprehensive filing systems for contracts, invoices, and project documentation.
Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
Managed accounting invoices and billings, balanced accounts and created financial reports.
Personnel Specialist/Transportation Logisitics
United States Army National Guard
07.1991 - 07.2007
Managed day-to-day operations for assigned S-1 personnel offices varying in size from a unit to battalion
Maintained and updated employee records to document personnel actions and changes in employee status
Processed and completed all awards, promotions, and financial transactions for assigned military personnel
Prepared and presented daily status reports to senior management.
Responsible for documentation security including safeguarding and maintaining all classified material
Trained office staff with tools required to reach military standards and achieve objectives
Office Manager/Bookkeeper
STR Constructors
05.1997 - 02.2001
Oversaw daily office operations, ensuring efficient workflow and resource allocation.
Oversaw budgeting processes, maintaining accurate financial records for multiple projects.
Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
Managed accounting invoices and billings, balanced accounts and created financial reports.
Education
Bachelors of Art Degree - Administration
University of Incarnate Word
San Antonio, Texas
05.2014
Associates Dual Major - Business and Economics
St. Phillips Community College
San Antonio, Texas
08.2008
Skills
Microsoft Office Suite (Excel, Word, Power Point, Visio); Project Management Programs Primavera; Adobe; Quickbooks;
Effective decision making
Deadline oriented
Documentation management
Advanced problem solving
Efficient time management
Documentation and paperwork
Issue resolution
Training
Construction Industry Institute, The University of Texas at Austin, September 2015
Microsoft Word and Excel Training, 2015
Microsoft Office Suite Specialist including Visio
Project Management Programs in Primavera and Winest