Kandace Owens

• Managed daily operations of the shift, utilizing the deployment charts, ensuring all tasks were completed efficiently and effectively.
• Resolving any conflicts in an appropriate manner.
• Balanced the tills daily to ensure accuracy and completed the daily deposits at the end of the shifts.
• Worked with squad members to ensure they were following procedures and coaching them in the areas they needed to work on, to bring their ability up to par with what was expected of them by the company.

• Ensured all bills were paid in a timely manner.
• Arranged schedules for the children and partner.
• Organized and kept the house tidy on a daily basis.

I started with Scantibodies Laboratory as a shipping coordinator.

• Verified the product to ensure it matched the customer's order and specifications
• packed the orders per each customer's requests
• creating the shipping labels and shipping documents to accompany the shipments to their destination.

I was then promoted to shipping supervisor, and finally to shipping manager. I was responsible for ensuring my team followed the SOPs and ensuring all customers' orders were shipped in a timely manner and to each customer's specifications. I also oversaw the distribution center in a separate building, here we did the shipping distribution for another company. I worked very closely with the customer to ensure their shipments were processed smoothly, and if any errors arose, I would contact the customer as soon as possible to let them know of the issue and to follow their instructions on how they would like us to proceed with the order.

I would follow up in the following days after shipment to ensure shipments were delivered in a timely manner, and if for some reason there was a delay, I would contact the shipping companies and request answers for the disruption. I would then contact the billing department and request them to provide my company with the appropriate credits for late shipments that were within FedEx, UPS, etc. control. I would redline the invoices with the revised, correct charges, and then send the invoices to accounts payable for payment processing.

My team and I were responsible for ensuring our shipping supplies were always in stock and ordering needed supplies in a timely manner to ensure we did not run out of shipping supplies.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Balanced cash drawer and petty cash daily to ensure accuracy.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Handled confidential documents in an organized fashion according to established protocol.
• Proofread content for typo-free emails and documentation.
• Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Handled incoming calls and directed callers to appropriate department or employee.
• Responded to customer issues to provide immediate resolution and improve retention.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Monitored and maintained accurate receiving records for all incoming shipments.
• Directed the daily operations of the receiving department, overseeing a staff of 10 employees.
• Conducted regular inspections of material handling equipment to ensure proper functioning.
• Ensured that all items received were accurately counted, weighed and inspected for quality.
• Supervised inventory counts and cycle counts, ensuring accuracy at all times.
• Developed and implemented effective strategies to improve efficiency in the receiving process.
• Coordinated with vendors to resolve discrepancies between purchase orders and invoices.
• Provided training and guidance to new team members on proper procedures related to receiving activities.
• Maintained communication with other departments regarding status of incoming shipments.
• Managed the return process for damaged or incorrect items, including arranging for pick-up or replacement shipment from suppliers.
• Assisted with resolving customer complaints related to incorrect orders, damaged goods or late deliveries.
• Ensured compliance with company policies and safety regulations in the warehouse environment.
• Utilized computer software programs such as Microsoft Excel to track inventory levels.
• Organized shipping documents into an efficient filing system for easy retrieval when needed.
• Performed regular maintenance checks on facility equipment such as forklifts, pallet jacks.
• Managed department priorities and provided leadership for on-time delivery production
• Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
• Maintained inventory of shipping materials and supplies.
• Prepared packages for shipping and determined most economical shipping methods.
• Organized deliveries by sorting and stocking receivables
• Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
• Obtained required documentation to process shipments and support movement.
• Identified order discrepancies and damaged items and notified supervisor.
• Monitored merchandise received and shipped from facility in computer system.
• Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
• Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
• Prepared documentation to track and report on damaged or missing items.
• Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
• Coached new staff preparing outgoing and receiving incoming shipments.
• Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.

I began my career at Home Depot in March 2003 as a cashier. Within a six-month period, I was promoted to the returns desk where my primary responsibilities were to handle the returns of merchandise, credit customers' accounts, and restock merchandise. Approximately four months later, I was promoted to Special Services, where I was on a team whose primary responsibility was to place special orders for the many contractors and customers who have their accounts with Home Depot. In addition, I was responsible for contacting customers to advise of delays or to advise that their orders had arrived.

Secondary responsibilities:

• Renting out trucks to customers to haul materials, etc.
• Processed credit applications.
• Customer Assistance.

I was then promoted to the back office/vault. I was the primary vault teller and was responsible for completing change requests, preparing deposits, and ensuring the vault balanced throughout the day at $52,000, as well as at the end of the day. Additionally, I was also the supervisor's assistant and helped in completing excess paperwork, processing reports, and assisting in new-hire hands-on training.