KANDACE THORNTON
Las Vegas,Nevada
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new
processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Visit Success Specialist
Papa Family Demand
200 S Biscayne Blvd, Miami FL 33131
01.2022 - Current
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Sales Manager
Harbor Freight Tools
10.2018 - 02.2021
- Establishing and maintaining a continuous working relationship with customers and upper management
- Training new and existing employees on new procedures, job proficiency and expected behaviors
- Working flexible schedule to accommodate changing customer demand
- Developing a high performing team in continuous improvement on self and others
- Monitoring employee process, progress and results and provides effective feedback
- Assigning employees to specific duties to best meet the needs of the store
- Instructing employees on appropriately handling difficult situations and complicated sales
- Responsible for solving customer complaints and providing information regarding products
- Assisting in driving sales to exceed financial goals and to achieve desired results
- Examining and ensuring merchandise are in-stock, priced right and displayed
- Reviewing all communications and executing appropriate course of action in a timely matter while under deadlines and pressure
- Adjusting daily schedule based on business needs
- Interviewing job candidates and made staffing decisions
- Providing a safe workplace to ensure a healthy work environment
- Verifying deposits, change orders and cash pick-ups are complete and accurate
- Authorizing and processing defects, destroy, special handling returns, managed waste, and open box in adherence to policies and procedures
- Providing high attention to detail in all areas of expectation, including, but not limited to: stockroom organization, inventory accuracy, cycle counts, outs, planograms/display planner, pricing
- Generating repeat business through exceptional customer services.
Logistics Manager
Harbor Freight Tools
10.2016 - 10.2018
- Establishing and maintaining a continuous working relationship with customers and upper management
- Training new and existing employees on new procedures, job proficiency and expected behaviors
- Working flexible schedule to accommodate changing customer demand
- Developing a high performing team in continuous improvement on self and others
- Monitoring employee process, progress and results and provides effective feedback
- Assigning employees to specific duties to best meet the needs of the store
- Instructing employees on appropriately handling difficult situations and complicated sales
- Responsible for solving customer complaints and providing information regarding products
- Assisting in driving sales to exceed financial goals and to achieve desired results
- Examining and ensuring merchandise are in-stock, priced right and displayed
- Reviewing all communications and executing appropriate course of action in a timely matter while under deadlines and pressure
- Adjusting daily schedule based on business needs
- Interviewing job candidates and made staffing decisions
- Providing a safe workplace to ensure a healthy work environment
- Verifying deposits, change orders and cash pick-ups are complete and accurate
- Authorizing and processing defects, destroy, special handling returns, managed waste, and open box in adherence to policies and procedures
- Providing high attention to detail in all areas of expectation, including, but not limited to: stockroom organization, inventory accuracy, cycle counts, outs, planograms/display planner, pricing
- Generating repeat business through exceptional customer services.
Sales Supervisor
Harbor Freight Tools
10.2015 - 12.2016
- Establishing and maintaining a continuous working relationship with customers and upper management
- Training new and existing employees on new procedures, job proficiency and expected behaviors
- Working flexible schedule to accommodate changing customer demand
- Developing a high performing team in continuous improvement on self and others
- Monitoring employee process, progress and results and provides effective feedback
- Assigning employees to specific duties to best meet the needs of the store
- Instructing employees on appropriately handling difficult situations and complicated sales
- Responsible for solving customer complaints and providing information regarding products
- Assisting in driving sales to exceed financial goals and to achieve desired results
- Examining and ensuring merchandise are in-stock, priced right and displayed
- Reviewing all communications and executing appropriate course of action in a timely matter while under deadlines and pressure
- Adjusting daily schedule based on business needs
- Interviewing job candidates and made staffing decisions
- Providing a safe workplace to ensure a healthy work environment
- Verifying deposits, change orders and cash pick-ups are complete and accurate
- Authorizing and processing defects, destroy, special handling returns, managed waste, and open box in adherence to policies and procedures
- Providing high attention to detail in all areas of expectation, including, but not limited to: stockroom organization, inventory accuracy, cycle counts, outs, planograms/display planner, pricing
- Generating repeat business through exceptional customer services.
Retail Cashier
Harbor Freight Tools
04.2014 - 10.2015
- Establishing and maintaining a continuous working relationship with customers and upper management
- Training new and existing employees on new procedures, job proficiency and expected behaviors
- Working flexible schedule to accommodate changing customer demand
- Developing a high performing team in continuous improvement on self and others
- Monitoring employee process, progress and results and provides effective feedback
- Assigning employees to specific duties to best meet the needs of the store
- Instructing employees on appropriately handling difficult situations and complicated sales
- Responsible for solving customer complaints and providing information regarding products
- Assisting in driving sales to exceed financial goals and to achieve desired results
- Examining and ensuring merchandise are in-stock, priced right and displayed
- Reviewing all communications and executing appropriate course of action in a timely matter while under deadlines and pressure
- Adjusting daily schedule based on business needs
- Interviewing job candidates and made staffing decisions
- Providing a safe workplace to ensure a healthy work environment
- Verifying deposits, change orders and cash pick-ups are complete and accurate
- Authorizing and processing defects, destroy, special handling returns, managed waste, and open box in adherence to policies and procedures
- Providing high attention to detail in all areas of expectation, including, but not limited to: stockroom organization, inventory accuracy, cycle counts, outs, planograms/display planner, pricing
- Generating repeat business through exceptional customer services.
GM(General Merchandise)
Food 4 Less
08.2012 - 09.2014
- Providing excellent customer services
- Took up necessary steps to meet customers’ needs and effectively resolve food or service issues
- Quickly and efficiently processed payments and made accurate change
- Developed, trained and coached sales team to produce high performance results.
Education
High School Diploma -
La Sierra High School
Riverside, CA05.2012
Skills
- Data Analysis
- Documentation Management
- Quality Assessment
- Root Cause Analysis
- Customer Relations
Timeline
Visit Success Specialist
Papa Family Demand
01.2022 - Current
Sales Manager
Harbor Freight Tools
10.2018 - 02.2021
Logistics Manager
Harbor Freight Tools
10.2016 - 10.2018
Sales Supervisor
Harbor Freight Tools
10.2015 - 12.2016
Retail Cashier
Harbor Freight Tools
04.2014 - 10.2015
GM(General Merchandise)
Food 4 Less
08.2012 - 09.2014
High School Diploma -
La Sierra High School