Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandace White

Chester,PA

Summary

Dynamic resolution professional with a strong foundation in conflict management and solution implementation. Expertise in navigating and resolving complex disputes, ensuring seamless operations and high client satisfaction. Recognized for a collaborative approach and adaptability in fast-paced environments, effectively leveraging strong problem-solving and communication skills to foster positive outcomes. Committed to driving success through strategic conflict resolution and proactive engagement.

Overview

12
12
years of professional experience

Work History

Resolution Specialist

DaVita
08.2021 - Current
  • Resolved patient inquiries efficiently, ensuring accurate information dissemination.
  • Coordinated with healthcare teams to optimize patient resolutions and enhance service quality.
  • Analyzed complex patient cases to identify root causes and implement effective solutions.
  • Developed training materials for new staff, improving onboarding processes and knowledge retention.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.

Unit Secretary

Fair Acres Geriatric Center
02.2017 - Current
  • Handle general clerical work for one or more nursing units. I maintain accurate records, respect the confidentiality of residents and staff. Also perform other necessary duties assigned, to make the unit run smoothly.

Certified Nursing Assistant

Fair Acres Geriatric Center
05.2014 - 01.2017
  • Provides long term care for the elderly at Fair acres facility.
  • Working on a wander guard unit keeping residents safe.
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Inter Detail oriented
  • Cooperative team member
  • Outstanding interpersonal skills
  • Extremely organized
  • Quick learner
  • Energetic
  • Still active

Education

Peirce College
Philadelphia, PA
06-2016

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Delaware County Community College
Media, PA
01-2011

diploma - undefined

Chester High School
Chester, PA
06-2007

Skills

  • Leadership communication skills, strong organizational skills, creative problem solver, listening skills, fast learner, courteous demeanor, strong client relations, energetic work attitude, Microsoft word and PowerPoint knowledge, outstanding interpersonal skill, leadership abilities, adapt to diverse groups, able to persuade others effectively, excellent people skills, reading comprehension skills Meet deadline, meets/exceeds goals, perform well in high-demand, fast-paced environments, customer friendly, excellent analytical skills, attention to detail, self-motivated, reliable
  • Assertiveness
  • Conflict resolution skills
  • Document preparation
  • De-escalation techniques
  • daily refreshes

Timeline

Resolution Specialist

DaVita
08.2021 - Current

Unit Secretary

Fair Acres Geriatric Center
02.2017 - Current

Certified Nursing Assistant

Fair Acres Geriatric Center
05.2014 - 01.2017

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Delaware County Community College

diploma - undefined

Chester High School

Peirce College
Kandace White