Detail-oriented Coordinator with 11-year background in hospital and office settings. Expert in managing insurance process, maintaining patient accounts and liaising with insurance companies. Well-versed in Medicare, Medicaid, HMO and PPO insurance requirements.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator
Kentucky Bariatric Institute
09.2023 - Current
Verified insurance and communicated coverage to staff and patients.
Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Maintained up-to-date knowledge of insurance regulations, ensuring company compliance with current laws.
Obtained prior authorization and precertification for all Bariatric Procedures.
Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Executive Assistant
Continuing Care Hospital
10.2020 - 08.2023
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Continued to help with prior authorizations with the insurance team
Data entry for monthly reports
Insurance Coordinator
Continuing Care Hospital
10.2014 - 10.2020
Verified insurance and communicated coverage to staff and patients.
Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Unit Secretary
Continuing Care Hospital
06.2013 - 10.2014
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Education
High School Diploma -
Scott County High School
Georgetown, KY
06-2007
Skills
Insurance processes
Thorough understanding of Insurance Guidelines
Experienced with all Epic systems
Proficient with Excel, Word, Powerpoint
Experienced with Availity, Relay (Clearance Health), and multiple other insurance portals