Results-driven professional with extensive experience in operations management and customer service. Known for enhancing team effectiveness and implementing process improvements that lead to increased efficiency and customer loyalty. Committed to fostering a positive work environment and achieving operational goals.
Work History
Shift Leader
3 Years 6 Months
Loves Travel Stop and Country Stores | 08.2022 - 02.2026
Supervised daily operations, ensuring compliance with safety and service following company policies and procedures.
Trained and mentored team members to enhance performance and improve customer service.
Managed inventory levels, conducting regular audits to maintain stock accuracy.
Implemented process improvements that increased efficiency in store operations.
Resolved customer complaints swiftly, promoting positive customer experiences and loyalty.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Ranch Owner
4 Years 6 Months
Self | 01.2018 - 07.2022
Managed daily operations of ranch, ensuring optimal animal care and facility maintenance.
Developed and implemented breeding programs to enhance livestock quality and productivity.
Oversaw financial management, including budgeting, forecasting, and expense tracking for ranch activities.
Trained and supervised staff in livestock handling, equipment use, and safety protocols.
Managed day-to-day business operations.
Maintained ranch records and documentation.
Site Administrative Assistant
5 Months
Wanzek | 09.2017 - 02.2018
Coordinated scheduling and calendar management for multiple executives, ensuring efficient time allocation.
Developed and maintained filing systems to enhance document retrieval and organization.
Assisted in preparing reports and presentations, ensuring accuracy and timely delivery to stakeholders.
Managed office supplies inventory, optimizing procurement processes to reduce costs and improve efficiency.
Coordinated office operations to enhance workflow efficiency and support all staff in daily operations of the company.
Operations Administrative Assistant
7 Years 1 Month
Key Energy Services | 08.2010 - 09.2017
Managed office operations and maintained efficient workflow across three departments.
Coordinated daily operations and administrative tasks to support team efficiency and productivity.
Improved communication between departments, resulting in better collaboration and overall productivity.
Provided exceptional customer service to all clients, resolving issues promptly.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Maintained organized filing systems, allowing for quick retrieval of information when necessary.
Education
EMT-P - Field Medicine
Western Texas College | Snyder, TX | 05-2003
While achieving this certification, I also took Agronomy classes as a double major.