Kandacy Adams
Summary
Service-oriented Customer Support Representative with experience in contact center operations talking to customers over phone, e-mail, online chat to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Looking to learn, grow and develop.
Overview
13
13
years of professional experience
Work History
Customer Support Representative
Icon Consultants/Vendorpass
11.2022 - Current
- Facilitated the onboarding of 75+ pre-selected candidates via client collaboration, enhancing the onboarding experience and cutting onboarding time by 40%, ensuring seamless transitions and improved retention rates.
- Trained new hires on company policies, procedures, and best practices for contracted clients.
- Streamlined payroll processing by implementing an automated timesheet verification system, ensuring 100% accuracy and saving the HR department over 20 hours per month in manual corrections
- Making adjustments in pay for raises, bonuses and commission
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Improved employee satisfaction with payroll services by addressing inquiries promptly and providing clear explanations of pay-related issues.
- Streamlined payroll processing by implementing efficient software and automating manual tasks.
Freight Handler
Walmart DC
01.2021 - 01.2022
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Attached labels to finalized products before shipment.
Flooring Specialist
Lowe's Inc
01.2018 - 05.2019
- Assist customers with interior designs, collaborating with third party installation companies.
- Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Internet Fulfillment Specialist
Lowe's Inc
10.2017 - 01.2018
- Facilitates trainings on e-commerce software to Collaborates in the planning of the marketing promotional calendar and pricing; analyzes the effectiveness of these promotions.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Maintained updated knowledge of industry trends, incorporating best practices into daily operations for continuous improvement.
- Streamlined fulfillment processes for increased efficiency using warehouse management software.
- Conducted thorough credit evaluations for new customers to assess their financial stability and determine appropriate credit limits.
Assistant Manager
Rue 21
08.2011 - 10.2017
- Oversee inventory management tasks, store supplies, and front end-operations including safe management and cash handling.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Fine Arts in Mass Media -
Valdosta State University, College of the Arts
Valdosta, GA01.2017
Skills
- Customer Success Management
- Microsoft Office Programs
- Critical-Thinking
- Problem-Solving
- Issue and Resolution Tracking
- Support Services
- Effective Communication
- Data Management
- Managed team meetings
- Highly organized
- Customer service expert
- File Management Software
- Personable and approachable
- Easily trainable
- Time efficient research, developing and maintaining databases
Timeline
Customer Support Representative
Icon Consultants/Vendorpass
11.2022 - Current
Freight Handler
Walmart DC
01.2021 - 01.2022
Flooring Specialist
Lowe's Inc
01.2018 - 05.2019
Internet Fulfillment Specialist
Lowe's Inc
10.2017 - 01.2018
Assistant Manager
Rue 21
08.2011 - 10.2017
Bachelor of Fine Arts in Mass Media -
Valdosta State University, College of the Arts
Similar Profiles
Ricardo MaciasRicardo Macias
Data Entry Operator/Contracter at Icon Vendorpass and AffiliatesData Entry Operator/Contracter at Icon Vendorpass and Affiliates
Yolanda SilvaYolanda Silva
Human Resources Generalist at Icon VendorPass and AffiliatesHuman Resources Generalist at Icon VendorPass and Affiliates
Rachel DayRachel Day
PMO Analyst at Icon Consultants (Contractor at ODP Corporation)PMO Analyst at Icon Consultants (Contractor at ODP Corporation)