KANDADI Varsha
Hyderabad
Summary
Experienced Trainer professional with a motivational style and positive attitude in training and policy implementation. Adept at engaging new hires with the material by incorporating different policies, materials and aids to improve skills and meet demanding targets. Critical thinker who cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives and sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence, and solid expertise in employee relations. I am committed to developing and supporting my team with the tools to maximize their potential. Considered valuable and hardworking employee by supervisors and peers.
Overview
5
5
years of professional experience
Work History
SME Trainer
Cognizant Technologies Solutions
11.2022 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Collaborated with management team to implement new work procedures or policies.
- Conducted thorough quality checks to verify conformance to specifications.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Created and distributed monthly, quarterly and annual reports to management regarding performance of new hires.
- Coordinate one on one meeting with team members to overcome their challenges and ensure they maximize their strengths in their role.
- Analyzed team performance and identified opportunities for additional training.
- Ensure high satisfaction levels with clients through consistent communication.
- Collaborated with other trainers to develop cross-curricular connections, enriching operators understanding of complex topics.
- Established a positive learning environment by fostering strong relationships with new hires and trainers.
- Evaluated new hires progress regularly, providing timely feedback for continuous improvement in their performance.
- Collaborated with management to identify and prioritize new development concepts.
- Maintained accurate records of new hire performance.
Trainer
Cognizant Technologies Solutions
09.2020 - 11.2022
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Introduced standardized training for cohesive learning environments.
- Supported productivity increase and business growth through new hire training and mentoring.
- Improved employee performance by designing and implementing effective training programs.
- Monitored participant workflow and behaviors throughout training process.
- Recorded and edited videos to facilitate remote learning.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Recruited and trained new members for the required projects.
- Developed lesson plans, instructional materials and written PKT's and training courses.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Senior Process Executive
Cognizant Technologies Solutions
08.2019 - 09.2020
- Effectively managed a high- volume of outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Excel within a service oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Achieved performance targets for customer experience and operational quality.
- Responded efficiently to customer queries ensuring positive customer experience.
- Monitored and audited the quality of calls and worked cases.
Education
Bachelor of Engineering - Information Technology
BVRIT Hyderabad College of Engineering For Women
Hyderabad, Telangana2019
MPC -
Narayana Junior College
Hyderabad, Telangana2015
High School Diploma -
St. Peter's High School
Hyderabad, India2013
Skills
- Team Supervision
- Stakeholder Management
- Content Management Expertise
- Strategic Planning
- Quality Improvement
- Innovative Training Approaches
- Resource Allocation
- Issue Resolution
- Quantitative Skills
- Experience in Leadership
- Program Evaluation
- Working Collaboratively
Accomplishments
- Promoted to Training lead (Babycare project) due to mentoring and collaborating with team members and facilitating new trainings that achieved higher on time percentages and client satisfaction.
- Consistently maintained high level of client satisfaction regularly.
- Created highly effective new materials that significantly impacted efficiency and improved operations.
- Led team to achieve faster repair turn around times within 3 weeks, earning recognition from higher management.
- Received accolades for lending my voice for different workflows globally in client shadow sessions.
- Passionate and experienced community Outreach coordinator with over 5 years of experience helping organizations to benefit from high levels of community engagement.
Timeline
SME Trainer
Cognizant Technologies Solutions
11.2022 - Current
Trainer
Cognizant Technologies Solutions
09.2020 - 11.2022
Senior Process Executive
Cognizant Technologies Solutions
08.2019 - 09.2020
Bachelor of Engineering - Information Technology
BVRIT Hyderabad College of Engineering For Women
MPC -
Narayana Junior College
High School Diploma -
St. Peter's High School
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