Kandalkar Jayesh Patil

Parker Hannifin Corporation:

• Monitor, track, and reconcile inventory levels, ensuring optimal stock availability and accuracy using enterprise systems like Oracle.
• Accurately enter and process sales orders, oversee the end-to-end order lifecycle, and coordinate with production, logistics, and warehouse teams to ensure on-time delivery.
• Handle customer claims related to product quality, delivery issues, or discrepancies, analyze root causes, and ensure timely resolution to maintain customer satisfaction.
• Serve as a liaison between customers and internal teams, providing updates, addressing inquiries, and ensuring a positive customer experience.
• Utilization of Oracle and TOPS mainframe systems for efficient operations, maintain data accuracy, and generate regular reports for process improvements.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Handled Customer's query via email & chat support.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Trained users on how to operate components and systems.