Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaia Anderson

South Daytona,FL

Summary

Dynamic Dealer Services Specialist at Manheim Daytona Beach, skilled in delivering exceptional customer service and fostering strong client relationships. Adept at cross-department collaboration and conflict resolution, I leverage my expertise to enhance dealer support. Passionate about team engagement, I actively contribute to creating a positive workplace culture.

Overview

8
8
years of professional experience

Work History

Dealer Services Specialist II

Cox Automotive
Daytona Beach, FL
04.2024 - Current
  • Answered incoming calls and emails, providing frontline customer support and assistance with Manheim products and transactions.
  • Coordinated with other departments, such as marketing, recon, arbitration, and mech, in order to provide comprehensive solutions for dealers' needs.
  • Developed strong relationships with dealers by providing ongoing support and guidance.
  • Participated in the Employee Engagement Team, creating opportunities to interact with and build deeper connections with coworkers by coordinating team-building and volunteering events.

Server & Trainer

Takeya Japanese Steak House & Sushi Bar
Ormond Beach, FL
09.2021 - 04.2024
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service

Hostess & Trainer

Bahama Breeze
Daytona Beach, FL
07.2019 - 09.2021
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs

Reporter

Southern Stone Communications
Daytona Beach, FL
02.2017 - 05.2018
  • Researched, wrote, edited, and proofread news articles for accuracy and clarity.

Education

Bachelor of Arts - English

University of South Florida
Tampa, FL
05-2019

Skills

  • Customer service expertise
  • Inbound and outbound calling with excellent call management
  • Complaint and conflict resolution
  • Data entry
  • Client relations
  • Follow-up skills
  • Tactful and diplomatic
  • Positive and professional
  • Adaptive team player
  • Cross-department collaboration
  • Microsoft Office Suite expertise
  • Working knowledge of AS400 and Workbench

Accomplishments

  • Employee Spotlight of the Month for September 2024
  • Lead charity drive for the local Boys and Girls Club Back-to-School Campaign collecting school supplies

Timeline

Dealer Services Specialist II

Cox Automotive
04.2024 - Current

Server & Trainer

Takeya Japanese Steak House & Sushi Bar
09.2021 - 04.2024

Hostess & Trainer

Bahama Breeze
07.2019 - 09.2021

Reporter

Southern Stone Communications
02.2017 - 05.2018

Bachelor of Arts - English

University of South Florida

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Kaia Anderson