Summary
Overview
Work History
Education
Skills
Corevalues
References
Timeline
Generic

Kandi David

Shady Side,MD

Summary

Productive Administrative Manager, bringing over 17 years of experience in supervising, lodging, program operations, and facility management. Dependable and detail oriented to manage multiple tasks and priorities. Expert with developing policies and procedures that improve organizational and departmental efficiency, increase fundingand enhance staff service and delivery. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching. Recognized for exemplary customer service and team collaboration.

Overview

17
17
years of professional experience

Work History

Assistant General Manager

Springhill Suites By Marriott
Annapolis , MD
07.2024 - Current
  • Managed daily operations of the hotel, including scheduling and supervising staff.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Managed cash intake with high accuracy and prepared daily bank deposits.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Analyzed financial data and prepared reports for senior management.
  • Prepared weekly schedules for staff members based on their availability.
  • Developed marketing plans to promote products or services offered by the company.
  • Motivated and led team members to work together to achieve targets.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Coordinated with the General Manager to develop and implement strategic plans.

Operations Manager

Courtyard by Marriott
Annapolis, MD
05.2023 - 06.2024
  • Assist staff in tasks such as commercial lodging programing, determining goals and objectives for each section
  • Coordinate with financial management, engineering, and other organization for support as needed
  • Develop policies and procedures for effective utilization of all lodging assets
  • Prepare budget and control disbursement of funds
  • Plan, schedule and coordinate activities for lodging projects
  • Perform surveys, audits and inspections to determine lodging conditions
  • Perform evaluations of budget, personnel expenses, maintenance, and supply costs
  • Leads the housekeeping and front desk staff
  • Plans, organizes and manages work, trains staff, conducts performance appraisals, counsels assigned personnel, and recommend personnel actions
  • Assist in performing housekeeping and general chores when required to ensure lodging facility is ready and presentable for guests
  • Manage clerical, administrative, and technical support duties regarding daily, monthly, and year end processing of financial invoices, receipts, purchases, daily activity reports, sales reports, credit card invoices, inventory sheets, records, statements, cost center, and all other type of transactional data required to prepare financial records and reports.

Operations Supervisor

Courtyard by Marriott
Annapolis, MD
07.2022 - 05.2023
  • Conducted surveys and studies to ensure that services and facilities met the needs, cleanliness and desire of patrons
  • Implemented new policies or innovative promotions that increase occupancy rate, delivery quality guest service and maintained the required level of profitability
  • Planned, scheduled and coordinated activities for lodging projects
  • Performed surveys, audits and inspections to determine lodging conditions
  • Performed evaluations of budget, personnel expenses, maintenance, and supply costs
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics
  • Create data using automated computer systems
  • Respond to requests in a timely manner
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts
  • Receive incoming call and messages for schedule bookings
  • Attend meetings and take notes
  • Responded to customer inquiries regarding hotel services, reservations, directions
  • Answered telephone calls from customers related to billing inquiries
  • Reported any discrepancies immediately upon discovering them.

Night Auditor

Courtyard by Marriott
Annapolis, MD
07.2007 - 07.2022
  • Planned, scheduled and coordinated activities for lodging projects
  • Performed surveys, audits and inspections to determine lodging conditions
  • Performed evaluations of budget, personnel expenses, maintenance, and supply costs
  • Coordinated with financial management, engineering, and other organization for support as needed
  • Developed policies and procedures for effective utilization of all lodging assets
  • Prepared budget and control disbursement of funds
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction
  • Recruited, and trained crew members on application of projects, and customer relations
  • Maintain records for the organization
  • Responded to customer inquiries regarding hotel services, reservations, directions
  • Answered telephone calls from customers related to billing inquiries
  • Use automated computer systems for scheduling bookings
  • Reported any discrepancies immediately upon discovering them.

Education

Sojourner-Douglass College
Baltimore, MD

Skills

  • Office Automation
  • Customer Service
  • Clerical Support
  • Information Management
  • Editing correspondence
  • Microsoft Word
  • Microsoft Excel

Corevalues

Productive Administrative Manager, bringing over 17 years of experience in supervising, lodging, program operations, and facility management. Dependable and detail oriented to manage multiple tasks and priorities with over 95% of customer satisfaction. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching. Recognized for exemplary customer service and team collaboration.

References

References available upon request.

Timeline

Assistant General Manager

Springhill Suites By Marriott
07.2024 - Current

Operations Manager

Courtyard by Marriott
05.2023 - 06.2024

Operations Supervisor

Courtyard by Marriott
07.2022 - 05.2023

Night Auditor

Courtyard by Marriott
07.2007 - 07.2022

Sojourner-Douglass College

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Kandi David