Kandi Ricker

• Positive Customer Service, Guest Services, helping to understand customer unique situation while moving
• Auction Ready State Nevada, Pre-liens, Liens,
• Maintenance/Repairs, fix/repair/or replace any issues that a property has on site
• Lock Checks, walkthrough (2 times a month)
• Collections calls daily, Marketing daily
• Encourage tenants to share their thoughts and overall experience thru there stressful time of moving and whatnot

• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Distributed and followed up on tenant renewal notices.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.

• Contact with builder(s) and homeowner(s) to schedule appointment and determine work to be performed, verify materials are available, and confirm an estimated time for repairs to be completed
• Prepare schedules for service personnel, assigns personnel to routes or to specific repair(s) and warranty work
• Ensure customer complaints are resolved and followed up on to ensure customer satisfaction
• Work with all departments within the company to minimize issues arising in service
• Billing within service department, quote prices, cost analysis, initiate billing
• Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items

• In Charge of asking customers & clients to put Mask if they had forgotten to put on again.
• Moved from certain locations with “INTEL” alerting all Customers & Clients to have Mask on if outside locations
• Outside of area customer & clients were required to have MASK on with in certain areas
• If they did not to listen to the basic rule at level 0 -1 then the team would have bi-weekly to meetings to manager & discus what to do next
• Bi-weekly Meeting to review any out issues that had come across
• Daily count sent out to whole team with the daily head count of all customers & clients seen for the day
• Good directs were counted and logged within possible area
• Worked Monday @ 6am till 2pm MONDAY thru FRIDAY

• Main contact/source to communication to all areas/region based on CB Customers Platinum, Gold and Silver Customer Categories for upcoming Outages (down time) on N+0 & Mid-Splits Upgrades
• Coordinator Outages and reschedules for Emergency services (Hospital, City Fire Dept, City Jails, Police Stations)
• Arrange/Coordinator New Welcome Meeting for onboarding new area/region to Mid-Splits Outages (2 – 4 new areas coming onboard monthly
• Bi-Weekly Meetings Held w/ Sales Managers, CSM's & SAS's All Area's /Regions already upgrading Cox Network Via Microsoft Teams to Share updates on N+0 / Mid-Splits progress & any additional imperative communication from construction team & higher ups (VP's, Head of CB Relations, Head of Construction & Project mangers
• Daily Updates sent out to each area completing upgrades via Excel Spreadsheet using Pivot Tables & Formulas
• Executes communications supporting proactive and reactive activities for VIP customers to ensure services are continuously available and meet SLA or Quality of Service performance levels.
• Notifies strategic CB customers of scheduled maintenance activity and potential impact of service.
• Responds to VIP escalations and provides initial diagnosis (HFC & Optical) of customer issues for appropriate routing for support.
• May analyze outages with various Cox organizations ensuring root cause and corrective/preventative action is identified. Follows through and ensures identified improvements are implemented.
• Identifies operational process gaps and recommends corrective action.
• Utilizes ICOMS, Remedy, Granite, and various network applications to identify and resolve customer issues and/or perform proactive tasks.
• Maintains current knowledge and uses all appropriate processes and procedures for all related systems/applications.
• Supervision Supervisor level accountability, reporting to a Manager or Director

• Pole Program Management (PPM) within T&D that is responsible for pole scope management, pole design remediation, and pole scope data
• Manage SAP notifications, Pole Tracker data management, examines raw data for the purpose of deteriorated pole scoping, project management and quality control for T&D pole replacements, actively manage SAP notifications
• Pole Tracker data management, initial creation of deteriorated pole products in Design Manager, sorting through large data sets to identify relationships between various data elements such as asset, geospatial, and operational data
• Responsible for T&D's analytics, data interpretation, data extraction and modeling
• Performs analysis, testing, and/or measurement in specialized area of expertise, providing, analyzing and interpreting data in support of GRC testimony, Responsible for development, improvement and execution of processes that support T&D in the execution of performance and metrics

• Purchase Orders, Invoices, Account Receivable, Documents Control, Receiving, Shipping
• Change Orders, RFI's, Blueprints Knowledgeable
• Scheduling Techs to Projects, Forecasting, Project Estimates, Main Vendor Contact, Main Contact Clients Daily and Weekly, Update
• CAL OSHA Compliance Window Washer/Unscheduled Maintenance, Submittals, Project Size 60 to 125 On Going Active Jobs
• Project Status, Troubleshooting, Test Reports Annual Inspections, Training and Developing, ProEst Programming, Participate in Regular
• Weekly, Daily and Last Minute Meeting That Include Owners, Contractors, Superintendents, Construction Program Managers, Cal OSHA, VP, CEO, Engineers and More, Permitting, City Inspectors Site Visits, In Field Site Visits and Job Walks, Commutate with Design Team to Meet Cal OSHA Requirements and Anything Else That Is Needed To Get The Job Done

• Payroll Daily and Weekly, New Hires for Union Workers, Union Laws and Contract Awareness, QC Admin
• Document Control for Gas Turbine Install at XCEL Energy, Document Control Log for New REV's, Material, MTR's, Grouting Documents, ISO And PID's Knowledgeable, Drawing in Bluebeam for ISO's, Completed Turnover Packages for

XCEL Energy

• Receiving, Shipping, Ordering, Purchasing, Po's, Work with Other Subcontracts
• Daily Check Rod Room, Inventory of All Orders and the Location of Item
• Daily Attention at Brass Shack for Union Workers,
• Submittals for XCEL Energy, Subcontractors, RFI's, Change Orders and Tracking of All Calibration Tools

• Ensure All SAP Project Lift Onsite/Offshore for Payroll, Expense/Traveling Labor Data Is Entered, Oversee Project Lift Reports Data Entered for Chief Information Officer/ERP Program Director, Coordinate Timelines/Deadlines for SAP Project Lift/SAP Go-Live (USA, Canada, UK)
• Manage SAP Accounts Payable, Accounts Relievable
• HR Onboarding/Change/Termination for Employees/Consultants

Onsite/Offshore, Security Approvals SAP/Hardware, HelpSpot IT Tech Support for SAP Password Reset/Missing-New Employee Set-Up for Whole Mobile Mini Company (USA, Canada, UK) And Vendor Main Contact for SAP Project

• Day To Day Operations For All Projects During Manufacturing Orders, Purchasing, PO's, Account Receivables, QuickBooks, Sales,

Excel, Purchasing Ingredients, Updates Job Status During Manufacturing Process, Daily Update For Scheduling Projects, Inventory Per Project Mate

• rials/Company Product Line, Label Control, Complete/Review Batch Paperwork, Shipping, Create Templates/Control Logs/Quote System, Coordinate With Supervisor Production Flow To Meet Customer Deadlines, Charge Of 60 Plus Employees, Knowledgeable On Production Floor Runs, Encapsulation, Blending, 1800 Machine, 900 Machine And Semi-Automatic Encapsulation Machine

• Day to Day Operations for 13 Properties
• Finical Planning, Prepare Yearly Budget Plans with Quarterly Updates
• Assist Owners, P&L Awareness, CC&R's Awareness
• Building Tenant Relations, Handling Tenants Complains per Lease and Policy, Commercial Lockouts & Releasing of Customer Property, Monthly Inspections on Each Property, Tenant Improvements, Leasing, Renewals per location
• City Requirements & Code Violations Knowledgeable
• Maintenance and Schedule Repairs, Landscaping and Planning Landscaping Architect Plans Per City Code, Work Directly with General Contractors and Other Maintenance/Handyman, Vendor Schedules
• Planning, Walk Thru Inspections for Move in and Move Out Tenants,
• Marketing Via Internet, Direct Email Blast, Direct Mail Ads and Networking Meeting and In Person

• Auditing Of 12 Plus Sites Within Different Regions, AZ Region & Las Vegas Region, Daily of 12 locations in Phoenix and Tucson
• Training And Developing, Coaching, Interviewing, Reporting to VP and RM for Training and Auditing Review, Site Trainer, Developed Training Layout for New Hires and Maintenance Skills
• Finical Awareness for three of my sites to increase overall revenue
• Business Networking, Marketing Hosting Events to Increase Location Awareness, Advertising on Internet, Marketing Ideas to Increase Overall Profit
• Operations, Leasing Units, Collections Calls, Customer Service, Handling Customer Issue, Banking Daily