Kandi Wilson
Hinton,USA
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
35
35
years of professional experience
Work History
Patient Access Representative
SSM Health
Oklahoma City, OK
12.2023 - Current
- Facilitated accurate collection of patient information, enhancing patient experience and satisfaction. Clarified policies and procedures, leading to improved patient understanding. Resolved patient concerns and complaints, contributing to a positive healthcare environment. Streamlined administrative support processes, increasing efficiency in medical settings. Supported nursing, physician, and security teams, ensuring seamless operations at each healthplex.
Admin Coordinator
The City of Oklahoma City
Oklahoma City, OK
01.2024 - 10.2025
- Achieved efficient employee supervision to enhance team productivity. Delivered comprehensive administrative support for budget preparation and objective development. Produced high-quality staff reports and conducted in-depth feasibility and cost-benefit analyses. Streamlined payroll operations and purchase order management for improved financial accuracy.
Data Technician
The City of Oklahoma City
12.2020 - 01.2024
- Skilled clerical classification responsible for performing routine payroll, purchasing, and personnel transactions at the department and/or division level utilizing a highly complex and integrated financial management and personnel information system.
Patient Access Representative
Optimum
08.2023 - 12.2023
- Great patients collect patient details including personal, family, and insurance. Explain policy and procedure to patients. Handle concerns and complaints. Provide admin support in a variety of medical settings, clerical. Assist nurses, physicians, and security at each health plex.
Unit Operations Leader
The City of Oklahoma City
11.2017 - 12.2020
- I prioritize and delegate work, maintain accurate, up to date records, compile information used for budgets, goals, objectives, and purchase requests; monitor dispatch activities and dispatch progress. I am also responsible for the safe and efficient utilization of materials, manpower along with various Cisco, teleopti, cityworks, kronos, sap and various other computer systems and radio systems. I review reports, schedule staffing, prepare special project reports and supervise various administrative and operation dispatch activities.
Communications Dispatcher
The City of Oklahoma City
05.2011 - 11.2017
- Receive and dispatch information and instructions to field crews and other department personnel. Information is received from citizens and other departmental personnel via telephone and is dispatched on a two-way radio. I have learned how to handle stress involved in the quick dispatching of personnel to handle urgent situations. I am also capable of making accurate precise quick decisions to facilitate citizens, crew workers and other departments. I maintain office records, logs and maps accurately. I can communicate with tact and diplomacy relay and obtain accurate pertinent information. I can perform general clerical tasks and perform special projects as needed.
Police Service Technician
The City of Oklahoma City
08.2002 - 05.2011
- I patrolled assigned areas searching for parking violations issuing citations or warnings occasionally impounding vehicles according to procedures testifying in court as needed, assisting with parking control at special events, accident scenes or other emergency situations. I also provided emergency assistance and or dispatch services by Police Radio, maintaining Police issued equipment and uniforms. I communicated verbally and written tactfully with diplomacy while completing reports and maintaining accurate activity cards and performing related duties as required and assigned. I was able to remain calm under emergency or stressful situations and uphold Departmental standards and policies.
911 Police Dispatcher II
The City of Oklahoma City
09.1990 - 08.2002
- I was a communication link between citizens and police officers in the field. I received and relayed accurate precise life-threatening information in a high stress situation. I also demonstrated proper work methods procedures maintaining appropriate training records and documentation and evaluating employee’s progress. I was also responsible for receiving and transmitting information via telephone through the computer aided dispatch data network. I also relayed emergency and non-emergency information obtained from callers by typing accurate information into a computer via a computer aided dispatch screen and keyboard routing calls to appropriate dispatch consoles also monitoring calls to ensure dispatch of support agencies. I also dispatched emergency and non-emergency vehicles to reported trouble locations and monitored various radio frequencies in order to respond to field unit status reports and requests for assistance. My work was reviewed through continual visual observation and through audible monitoring as needed by the supervisor.
Education
Computer Programming Certificate -
Draughon’s Business College
Oklahoma City, OK01.1983
Criminal Justice
OSU-OKC
Oklahoma City, OK01.2005
Bachelor of Science - undefined
Redlands Community College
El Reno, OK01.2003
Utilities University Graduate - undefined
Metro Tech
Oklahoma City, OK01.2016
Security
Metro Tech
Oklahoma City, OK01.2018
Business Administration - undefined
Mid America Christian University
01.2018
Skills
- Managing Data with Excel (2008) Professional Ethics CPE (2008) Kronos (2017) Sexual Harassment Training (2018) u Access 2007 – I & II (2008) Excel 2007 – I & II (2008) Supervise and Coordinating activities of Administration, technical & clerical staff Draft Written Reports Peoplesoft Financials Word 2007 Outlook 2007 PowerPoint PeopleSoft Benefits Oracle Type 68 WPM 10 Key 17K KPH Analyze Data Safety Regulations Cityworks/Warehouse Verbal & Written Communication Skills Analytical Skills Project Management Skills Cityworks GIS Maps Finesse Develop Spreadsheets Report Writing SAP
Accomplishments
Gather information from patients and enter appropriate database.
Schedule patient procedures in a manner that most efficiently utilizes the patients time.
assist with coordination of activities related to insurance pre-certification/authorization.
Provides counseling to patients, or their representative regarding pre-service requirements.
Performs clerical and reception duties associated with patient registration.
Identifies process improvement opportunities and participates in improvement plans.
Works on special projects as needed.
Timeline
Admin Coordinator
The City of Oklahoma City
01.2024 - 10.2025
Patient Access Representative
SSM Health
12.2023 - Current
Patient Access Representative
Optimum
08.2023 - 12.2023
Data Technician
The City of Oklahoma City
12.2020 - 01.2024
Unit Operations Leader
The City of Oklahoma City
11.2017 - 12.2020
Communications Dispatcher
The City of Oklahoma City
05.2011 - 11.2017
Police Service Technician
The City of Oklahoma City
08.2002 - 05.2011
911 Police Dispatcher II
The City of Oklahoma City
09.1990 - 08.2002
Criminal Justice
OSU-OKC
Bachelor of Science - undefined
Redlands Community College
Utilities University Graduate - undefined
Metro Tech
Business Administration - undefined
Mid America Christian University
Computer Programming Certificate -
Draughon’s Business College
Security
Metro Tech