Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kandice Brooks

Pembroke,NC

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

10
10
years of professional experience

Work History

Customer Care Specialist

CVS CAREMAK
11.2023 - 07.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to customers about their prescription benefits.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Logged call information and solutions provided into internal database.


Customer Service Representative (Remote)

Axion Staffing Group
08.2022 - 01.2023


  • Updated account information to maintain medical records
  • Utilized customer service software to manage interactions and track patient satisfaction
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

PCT (Patient Care Technician)

Fresenius Medical Care
05.2021 - 09.2021
  • Patient care technicians ensure the comfort and safety of the patients in the dialysis center
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Worked under the supervision of nephrology nurses to provide safe, comfortable and hygienic dialysis treatments for patients.

Front Desk/Medical Assistant

Rapid Care Clinic
06.2020 - 09.2020


  • Advises patients regarding certain financial obligations including but not limited to co-payments, deductible amounts, insurance eligibility, etc
  • Maintaining and coordinating the physicians' schedules, having a thorough knowledge of physician specialties and medical practices
  • Answering telephones and returning calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary.

Patient Care Assistant

AAA Home Care
09.2018 - 07.2020


  • Followed HIPPA Regulations and AAA policy
  • Perform range and motion with patients, and assist with exiting and laying in the bed
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention


Customer Service Manager (CSM)

Walmart
10.2014 - 06.2015


  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

Associate of Health Science in Administrative Medical Assistant -

Ultimate Medical Academy Online
Clearwater, FL
06.2018

Skills

  • Clerical Experience (1 year)
  • Data entry (3 years)
  • Customer support (10 years)
  • Customer relationship management (2 years)

Personal Information

Title: Customer Service Management

Timeline

Customer Care Specialist

CVS CAREMAK
11.2023 - 07.2024

Customer Service Representative (Remote)

Axion Staffing Group
08.2022 - 01.2023

PCT (Patient Care Technician)

Fresenius Medical Care
05.2021 - 09.2021

Front Desk/Medical Assistant

Rapid Care Clinic
06.2020 - 09.2020

Patient Care Assistant

AAA Home Care
09.2018 - 07.2020

Customer Service Manager (CSM)

Walmart
10.2014 - 06.2015

Associate of Health Science in Administrative Medical Assistant -

Ultimate Medical Academy Online

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Kandice Brooks