Kandice Cooksey
Tennessee Ridge,TN
Summary
Professional with strong background in healthcare, specializing in emergency department support. Demonstrates exceptional patient care, attention to detail, and strong clinical skills. Consistently excels in team collaboration, adapting to changing needs, and delivering reliable results. Known for compassion, critical thinking, and effective communication in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Patient Care Technician, Emergency Department
Tristar Spring Hill Er
07.2024 - Current
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Maintained a clean and safe environment for patients, visitors, and staff through adherence to infection control protocols.
Patient Service Representative
Premier Medical Group-Pediatrics
07.2019 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Registrar
Tennova Healthcare - Clarksville
02.2022 - 09.2024
- Updated computer system with latest information to keep records current and accurate.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
- Participated in ongoing training opportunities, staying current on best practices in emergency department registration procedures.
Associate Access Specialist
Vanderbilt Medical Center
08.2022 - 08.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the electronic medical record.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Medical Assistant
Clarksville OB-GYN
01.2012 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Divison Clerk
Tennova Healthcare - Clarksville
12.2001 - 10.2012
- Ensured timely responses to physician requests for laboratory test results or imaging studies through diligent tracking of pending orders.
- Assisted with enhancing overall patient experience through coordination of room assignments based on individual needs.
- Increased efficiency of unit operations by maintaining adequate supplies of forms, charts, and other necessary materials.
- Streamlined the unit''s daily workflow by accurately maintaining the patient census and bed availability.
- Safeguarded confidential patient information through adherence to HIPAA regulations when handling sensitive material.
Patient Care Technician
Vanderbilt Children's Hospital
04.2011 - 01.2012
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Certified Nursing Assistant
Royal Care of Erin
06.1999 - 05.2001
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, and blood pressure.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Nursing
Galen College of Nursing
Nashville, TN09-2025
Skills
- CPR certification
- Blood glucose monitoring
- IV insertion
- Vital signs monitoring
- Obtaining EKGs
Timeline
Patient Care Technician, Emergency Department
Tristar Spring Hill Er
07.2024 - Current
Associate Access Specialist
Vanderbilt Medical Center
08.2022 - 08.2023
Registrar
Tennova Healthcare - Clarksville
02.2022 - 09.2024
Patient Service Representative
Premier Medical Group-Pediatrics
07.2019 - 10.2024
Medical Assistant
Clarksville OB-GYN
01.2012 - 01.2022
Patient Care Technician
Vanderbilt Children's Hospital
04.2011 - 01.2012
Divison Clerk
Tennova Healthcare - Clarksville
12.2001 - 10.2012
Certified Nursing Assistant
Royal Care of Erin
06.1999 - 05.2001
Associate of Science - Nursing
Galen College of Nursing
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