Kandice Gilliard
Baltimore,MD
Summary
Dynamic and detail-oriented professional with experience at My Eye Doctor, excelling in appointment scheduling and visitor registration. Proven ability to resolve customer issues swiftly while maintaining a welcoming atmosphere. Strong decision-making skills complemented by meticulous file management, ensuring efficient operations and enhanced customer satisfaction.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
My Eye Doctor
11.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected [Type] payments, processed transactions and updated relevant records.
Security Officer
Allied Universal Security Services
05.2017 - 11.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
Crew Member
McDonlads
01.2014 - 05.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH03-2027
Evangelical Christian Institute
Baltimore06-2016
Skills
- Researching skills
- Visitor registration
- Appointment scheduling
- Sorting mail
- File management
- Attention to detail
- Decision-making
- Premises patrol
- Visitor tracking
Timeline
Front Desk Receptionist
My Eye Doctor
11.2020 - Current
Security Officer
Allied Universal Security Services
05.2017 - 11.2020
Crew Member
McDonlads
01.2014 - 05.2016
Associate of Science - Criminal Justice
Southern New Hampshire University
Evangelical Christian Institute
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