Kandice Johnson
Ennis,Texas
Summary
Proven leader in operational excellence, notably at Parkland Health and Hospital Systems, where strategic negotiation and relationship management led to significant cost reductions and enhanced vendor partnerships. Excelled in fostering team accountability and customer satisfaction, demonstrating exceptional problem-solving and Microsoft Office proficiency. Achieved measurable improvements in efficiency and service quality, underscoring a commitment to results and operational success.
Overview
13
13
years of professional experience
Work History
Vendor Manager
Parkland Health and Hospital Systems
2022.08 - Current
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
- Optimized inventory levels by closely monitoring demand trends and collaborating with cross-functional teams to forecast future needs.
- Enhanced supplier relationships by implementing effective communication strategies and conducting regular performance reviews.
Assistant Director of Operations
St. Francis Hospital
2021.09 - 2022.05
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Monitored project deadlines closely to ensure timely completion of assignments.
- Oversaw day-to-day production activities in accordance with business objectives.
Operations Manager
Crothall Healthcare, Parkland Hospital
2019.04 - 2021.09
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Support Services Specialist
Parkland Health and Hospital Systems
2018.07 - 2019.04
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Operations Supervisor
Willis Towers Watson
2011.06 - 2017.08
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
MBA - Business Administration
Texas Woman's University
Denton, TX05.2024
Bachelor of Arts - English
Rust College
Holly Springs, MS04.2008
Skills
- Vendor evaluation
- Strategic negotiation
- Relationship Management
- Vendor relationships
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relationship Management (CRM)
- Deadline-oriented
- Employee Relations
- Task Delegation
- Scheduling Coordination
Timeline
Vendor Manager
Parkland Health and Hospital Systems
2022.08 - Current
Assistant Director of Operations
St. Francis Hospital
2021.09 - 2022.05
Operations Manager
Crothall Healthcare, Parkland Hospital
2019.04 - 2021.09
Support Services Specialist
Parkland Health and Hospital Systems
2018.07 - 2019.04
Operations Supervisor
Willis Towers Watson
2011.06 - 2017.08
MBA - Business Administration
Texas Woman's University
Bachelor of Arts - English
Rust College
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