Summary
Overview
Work History
Education
Skills
Accomplishments
MANAGEMENT / LEADERSHIP OVERVIEW
Timeline
Generic

Kandice Kyle

Maryville,TN

Summary

Seek a position to serve on the staff of a progressive organization and apply my foundation of business skills to optimize customer service, sales revenue, cost analysis, and service opportunities in an environment that encourages collaboration and professional growth.

Overview

22
22
years of professional experience

Work History

Distributor Sales Development Manager

Ecolab
05.2024 - 08.2025
  • Responsible for obtaining minimum of eight new business customers weekly across two distribution warehouses.
  • Consistently successful in sales goal of eighty eight thousand in new business monthly.
  • Conducted regular distributor reviews, identifying areas for improvement and recommending actionable solutions.
  • Oversaw the onboarding process for new distributor customers, facilitating all steps of the sale and implementation of service and equipment.
  • Facilitated productive communication between distributor representatives and internal field and service teams, fostering collaborative work environments that led to improved results.
  • Monitored competitor activity within the distribution landscape, adjusting strategies as necessary to maintain a competitive edge.
  • Participated in industry events such as trade shows or conferences to strengthen existing relationships while forging new connections with potential partners.
  • Provided and collaborated to developed specific distributor marketing materials for guidance and mentorship to distribution teams, enhancing their skills to provide optimal results.
  • Qualified leads by scheduling introductory discovery meetings and calls within 24 hours of receiving lead.
  • Built diverse sales pipeline to exceed quota targets through discovery, relating, and advocating for customers.

East TN Area Key Account Representative

Ecolab
01.2023 - 04.2024
  • Managed key account relationships, ensuring client satisfaction and retention for top 20% of customers in designated territory managing $6 million dollars in current business
  • Developed tailored presentations and proposals for corporate and multi unit accounts ensuring correct product implementation aligned with local codes and regulations.
  • Monitored account performance metrics to ensure alignment with business and customer goals.
  • Trained junior team members on best practices in account management strategies and creating impactful relationships with other professional within assigned territory.
  • Supported new business development efforts by leveraging existing relationships within our key account base for referral.
  • Analyzed sales data and market trends to mitigate risk threats and increase growth within the key account base resulting in 500K in new sales.
  • Participated in industry events as a representative of the company, networking with potential clients while promoting our brand and product offerings.
  • Managed a portfolio of 80 accounts, building trust to ensuring high levels of satisfaction to promote long term growth and retention.
  • Utilized CRM (Salesforce) tools effectively to track all interactions with clients, ensuring accurate reporting on account performance metrics.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended and supported monthly sales meetings and quarterly sales trainings.

District Manager

Ecolab
12.2021 - 01.2023
  • Implemented performance metrics to drive accountability in customer rentention, new customers and the growth of current customers across a team of twelve representatives.
  • Managed twelve million dollars in current R12 business while forecasting budgets across assigned area ensuring financial targets were consistently met or exceeded.
  • Conducted regular team and customer audits to ensure compliance with company policies and regulatory standards.
  • Spearheaded training initiatives that improved operational efficiency and employee retention rates. 7 of 12 team members went through professional development program resulting in a team member winning a national competition and Area Territory Representative.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated team member performance regularly using data analysis tools to identify areas of improvement and implement targeted professional development plans for continuous career path growth
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.

District Key Account Representative

Ecolab
09.2020 - 12.2021
  • Managed a portfolio of accounts, ensuring high levels of satisfaction and maintaining strong relationships resulting in Ecolab Sales Excellence award.
  • Set and achieved company and professional goals obtaining 124% of new solution penetration and awarded National Key Account Representative of the year.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Participated in industry events as a representative of the company, networking with local hospitality associations, community outreach, chamber of commerce meetings and local tourism task force.
  • Collaborated with cross-functional teams to streamline processes and improve contract pricing, service needs, and new business.
  • Oversaw account performance metrics, adjusting strategies to optimize results, enhance profitability and streamlined processes.
  • Facilitated onboarding of new sales and service representatives through needed documentation, trainings, and collaboration with local leadership.
  • Supported new business development through consistent trainings and field sales days with in field sales and service teams.

Territory Manager - Sales and Service

Ecolab
02.2018 - 08.2020
  • Consulted with 120 businesses to supply accurate product and monthly service utilizing CRM G360 and Salesforce.
  • Contributed to event marketing, sales and brand promotion.
  • Trained new customers on chemical knowledge/usage, equipment handling and implementation of hygiene procedures..
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased new business sales by working collaboratively with cross functional sales teams from initial cold call lead processing through conversion and consistent monthly service.
  • Achieved or exceeded company-defined personal sales and team sales goals in a fast paced environment resulting in District Sales and Leadership award.
  • Established successful account relationships by building rapport and maintaining consistent communication.

GM/AGM

Ruby Tuesday, Inc.
01.2004 - 12.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed all P & L processes and budgets.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee retention. (GM of the year 2010, Platinum Service Award 2012, Hygiene Brand standard award 2016)
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Trained international and national teams in hospitality, culinary, management across 5 diverse concepts.
  • Assisted in recruiting, hiring and training of team members traveling internationally.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets and profitability.
  • Reported issues to higher management including VPs of operations in coordination location international openings and analysis for location closures.

Education

Certification - Business Management And Leadership

Harvard Manager Mentor
Knoxville, TN
2021

High School Diploma -

MARYVILLE HIGH SCHOOL
Maryville, TN
05.2003

Skills

  • 20 years of sales and service in hospitality industry, technical and field sales support, new B2B, and distribution
  • Goal setter and budget achiever with Eight years of consistent revenue growth obtaining or exceeding assigned budget with Sales and Safety Excellence
  • Proficient with Microsoft Office (Suite, Word, Excel, PowerPoint, Outlook) internet
  • Proactive thinking problem solver with results driven mindset
  • Adaptable in changing environments and work responsibilities with an eagerness to learn new skills
  • Sales presentations in person and virtually creating engaging content
  • CRM Salesforce proficiency with strong communication skills
  • Staff training and development including teaching development courses internally and externally

Accomplishments

  • FOH/BOH Lead Trainer for multiple locations
  • Trained and Certified to work and train other team members in all positions.
  • Trained International management for Ruby Tuesday and Wok Hay
  • Successful in an International Wok Hay opening, as well as several local TN locations
  • Has shown and is currently active in all salary manager functions including hiring, inventory, cost control, and new process implementation while ensuring the highest quality and integrity.
  • Developing and training management teams in all areas of field operations
  • Has proven consistent leadership skills at multiple RTI restaurants while setting the example with hard work and the ability to research and actively lower costs without sacrificing high standards and integrity.
  • Multiple Contests accommodations including; increase guest counts, increase per guest average, diamond award for high health department standards

MANAGEMENT / LEADERSHIP OVERVIEW

  • Background includes dedicated career growth toward higher levels of management and financial based decision making. Experience encompasses a foundation of management roles including staff supervision, financial controls, team building, and NRO. Within last 5 years, primary focus has been on culinary research, identifying potential food and beverage cost issues & labor efficiency studies.
  • Strengths
  • Using a thorough knowledge of food reconciliation processes to identify opportunities in food and beverage cost improvement
  • Managing theoretical inventory systems used for usage projections and weekly budget projections.
  • Developing and managing relations with all levels of leadership
  • Helped to create excel forms to manually inventory and reconcile product
  • Developing and managing budgets; controlling/approving expenses
  • Basic knowledge of numerous software packages including Microsoft Office (Excel, Word, and PowerPoint)
  • Developing current and new team member in all areas of the restaurant
  • Teaching and training both management and staff in NRO settings. Including systems and procedures put in place setting for count sheets, understanding food reports and how to properly invoice
  • Adapting quickly to new situations

Timeline

Distributor Sales Development Manager

Ecolab
05.2024 - 08.2025

East TN Area Key Account Representative

Ecolab
01.2023 - 04.2024

District Manager

Ecolab
12.2021 - 01.2023

District Key Account Representative

Ecolab
09.2020 - 12.2021

Territory Manager - Sales and Service

Ecolab
02.2018 - 08.2020

GM/AGM

Ruby Tuesday, Inc.
01.2004 - 12.2017

Certification - Business Management And Leadership

Harvard Manager Mentor

High School Diploma -

MARYVILLE HIGH SCHOOL

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Kandice Kyle