KANDICE LEWIS
Rock Springs,WY
Summary
A professional in administrative support offering valuable experience in managing office tasks and ensuring smooth operations. Known for reliability, adaptability, and collaborative spirit. Proven skills in document handling, schedule management, and customer service, making positive impact on team productivity.
Overview
17
17
years of professional experience
Work History
Activities Coordinator/Facility Secretary
Young at Heart Center
08.2022 - Current
- Plan programs and events and schedules activities.
- Organize and lead group activities for customers, such as exercise routines, athletic events and arts and crafts.
- Convey information about events and activities.
- Create monthly newsletter.
- Conduct all orientation for new hires.
- Maintain all personnel files.
- Submit DCI and DFS background checks.
- Establish relationships and support with family members and community for activity involvement.
- Plan and promote special events by surveying participant interests.
Scheduling Coordinator
Freedom Mortgage
01.2021 - 12.2021
- Inbound and outbound contact with customers whose loans are ready to be scheduled.
- Review the closing obligations with the borrower and reviewing listed terms and cost of the loan.
- Review loan documents and cash to close, to ensure accuracy prior to closing.
- Schedule in accordance with the published closing timelines and published dates.
- Coordinates closing dates and times and verifies all required parties will be present and prepared.
Customer Service Trainer
All West Communications
06.2015 - 01.2021
- Initiate telecommunications service orders for residential and commercial customers, providing a first-class experience by providing knowledgeable, attentive, friendly service.
- Troubleshoot technical issues; address billing inquiries; resolve escalated customer service issues; enter trouble tickets for technical issues.
- Train and supervise up to eight employees; monitor workflow and adherence to service standards.
- Exceeded all Key Point Indicator (KPI) expectations in sales, service order error rate, work-load distribution and customer service.
Escrow Officer
First American Title
04.2013 - 08.2014
- Managed all paperwork related to real state closings.
- Prepared preliminary HUD reports, deeds, and settlement statements that complied with lender instructions, title requirements, company requirements, all terms and conditions of purchase contracts and all applicable state and federal laws.
- Obtained and witnessed signatures on legal and lender documents.
- Held and disbursed funds to lender specifications.
- Coordinated among all persons involved in escrow transactions in order to meet deadlines.
- Calculated prorated taxes and interest for accurate payouts.
- Ensured clear titles by ordering title reports, resolving title defects and satisfying liens.
Escrow Officer
Northern Title Company
12.2011 - 01.2013
- Established escrow accounts in compliance with policies and procedures and all legal requirements.
- Obtained clear titles by ordering title reports; resolved title defects.
- Prepared transaction documents, accurately calculating prorated taxes and interest.
- Ensured timely disbursement of funds.
- Managed, calculated, and ensured the fulfillment of all party's financial obligations prior to closing.
- Prepared and distributed final closing statements and titles.
Customer Service Representative
Child Support Services of Wyoming
06.2008 - 09.2009
- Completed intake procedures for all new cases to find parents, establish paternity, and establish and enforce child support and medical support orders.
- Answered telephones and greeted clients.
- Prepared legal documents and filed with court, including writs of garnishment, summons, and child support modification documents.
- Utilized social media, postal verifications and Lexus Nexus to locate non-custodial parents.
Education
ASSOCIATES DEGREE - BUSINESS ADMINISTRATION
Western Wyoming Community College
WY01.2014
Skills
- Microsoft Office
- Customer service
- Fair Housing Regulations
- Accounts Payable
- Administrative assistant/receptionist
- Scheduling
- Budgeting
Timeline
Activities Coordinator/Facility Secretary
Young at Heart Center
08.2022 - Current
Scheduling Coordinator
Freedom Mortgage
01.2021 - 12.2021
Customer Service Trainer
All West Communications
06.2015 - 01.2021
Escrow Officer
First American Title
04.2013 - 08.2014
Escrow Officer
Northern Title Company
12.2011 - 01.2013
Customer Service Representative
Child Support Services of Wyoming
06.2008 - 09.2009
ASSOCIATES DEGREE - BUSINESS ADMINISTRATION
Western Wyoming Community College
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