KANDICE MONTGOMERY
Middleburg,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
16
16
years of professional experience
Work History
STORE ASSOCIATE, GS 1101-04, 32 Hrs./wk.
Defense Commissary Agency
10.2008 - Current
- Answered questions about store policies and addressed customer concerns
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Improved organizational filing systems for confidential employee records, improving accessibility and efficiency
- Logged daily reports, expenses, receipts, and sales in for company database
- Strong written and verbal communication skills
- Created and updated tracking spreadsheets using MS Excel
- Maintained tidy and organized store to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Filed paperwork, sorted, and delivered mail, and maintained office organization
- Maintained relationships with personnel using strong collaboration and teamwork skills
- Answered the phone and performed clerical duties to assist other departments and inform visitors on any inquiries.
- Ensures all transactions are handled properly and accurately and comply with policies, procedures, and directives
- Completes data entry to computers, handheld devices, and/or other electronic systems
- Perform account maintenance to ensure logs, files, and reports are complete
- Review incoming and outgoing correspondence to include electronic (email), publications, regulations, and directives that may affect the office
- Answer general questions from supervisors and employees regarding procedures
- Prepare, review, and edit official correspondence with fewer than 3 errors per document ensuring compliance with established regulations, grammar, format, and special policies.
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Managed complex government contracts, ensuring timely completion and compliance with regulatory requirements.
- Oversaw processes for negotiating terms of agreements, drafting contracts and obtaining permits and licenses.
- Selected tools, materials and equipment and tracked inventory.
- Performed bi-weekly audits on POS systems.
- Maintained strong relationships with vendors by resolving payment disputes quickly and professionally.
- Classified expenditures against budget and document in accounting reports.
- Utilized a variety of automation equipment to prepare documentation for managers/vendors.
- Accessed personnel systems to maintain/update information on sales checkers.
Education
MBA - Business Administration
University of Arizona Global Campus
San Diego, CA03.2024
BBA - Business Administration
University of Arizona Global Campus
San Diego, CA02.2021
Skills
- Customer Assistance
- Records Management
- Providing Feedback
- Organizational Systems
- Advanced communication skills
- Positive Leadership
- Monthly Closings
- Error Identification
- Data Entry/ Processing
- Maintaining Confidentiality
- Time Management
- Database Uploading
- Microsoft Office
- Strong Interpersonal Skills
- Types 40 WPM
- Policy Implementation
- Administrative and Office Support
- Payment Processing
- POS System Operation
- Conflict resolution competency
- Attention to Detail
- Flexible Schedule Adaptability
- Computer literacy fundamentals
- Inventory management proficiency
- Documentation And Reporting
- Basic Mathematics
Timeline
STORE ASSOCIATE, GS 1101-04, 32 Hrs./wk.
Defense Commissary Agency
10.2008 - Current
MBA - Business Administration
University of Arizona Global Campus
BBA - Business Administration
University of Arizona Global Campus
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