Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Kandice Murphy
Homemaker(Household logistics, Planning & Budgeting)
Silvis,IL
Work Preference
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
15
years of professional experience
Work History
Homemaker | Independent Household Manager
11.2021 - Current
Job overview
- Managed all aspects of household operations, including scheduling, correspondence, budgeting, and vendor coordination, demonstrating advanced organizational and multitasking skills.
- Resolved daily disputes and challenges with family members, service providers and external contacts, applying conflict resolution techniques learned in professional environments.
- Maintained meticulous household records, tracking expenses, receipts, and important documents to ensure transparency and accountability.
- Implemented process improvements to streamline household routines and financial tracking, demonstrating initiative and problem-solving abilities.
Goodwill of the Heartland
E-Commerce Specialist
09.2018 - 11.2021
Job overview
- Handled a high volume of online customer inquiries and disputes, resolving issues related to product descriptions, payments, returns, and refunds in compliance with company policies.
- Investigated claims thoroughly, documented findings accurately, and communicated outcomes clearly to ensure customer satisfaction and company compliance.
- Processed financial adjustments, refunds, and dispute resolutions efficiently, consistently meeting internal timelines and accuracy standards.
- Collaborated with cross-functional teams, including operations and shipping, to resolve complex cases, improve processes, and reduce resolution time.
- Maintained comprehensive case records to support reporting, audits, and performance metrics.
Royal Publishing
Branch Secretary
11.2015 - 07.2018
Job overview
- Served as the primary point of contact for internal and external inquiries, providing accurate information and fostering positive professional relationships.
- Managed contracts, vendor communications, and confidential records, ensuring all documentation met company and legal compliance standards.
- Assisted management in resolving vendor disputes, applying negotiation and documentation skills to achieve fair outcomes.
- Streamlined record keeping processes, enhancing efficiency and reducing errors in reporting and documentation.
Fanfare Sports Marketing
Customer Service Representative
04.2011 - 10.2015
Job overview
- Handled 70+ inbound calls daily, resolving disputes, billing inquiries, and service concerns with professionalism and efficiency.
- Documented detailed case notes, ensuring accurate records for compliance, reporting, and reference.
- Educated customers on policies, procedures, and product details to prevent recurring issues and improve satisfaction.
- Partnered with sales and operations teams to de-escalate challenging situations, leading to improved customer retention and loyalty.
- Consistently met performance metrics for call handling, dispute resolution, and customer satisfaction ratings.
Education
Black Hawk CollegeMoline, IL
Associate of Science from Psychology
University Overview
Skills
- Financial planning
- Security measures
- Home maintenance
- Laundry management
- Expense coordination
Timeline
Homemaker | Independent Household Manager
11.2021 - Current
E-Commerce Specialist
Goodwill of the Heartland
09.2018 - 11.2021
Branch Secretary
Royal Publishing
11.2015 - 07.2018
Customer Service Representative
Fanfare Sports Marketing
04.2011 - 10.2015
Black Hawk College
Associate of Science from Psychology
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