Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandice Nelson

Coon Rapids,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Digex / Mychart Support

Allina
01.2023 - Current
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Provided daily technical support to customers, answering routine questions and escalating complex issues to specialists for further troubleshooting.
  • Performed variety of technical, clerical and data processing duties to support proxy requests.
  • Provided expert customer service and technical support to clients.
  • Provided training to new agents on both Digex and Operator training.
  • Provided support to colleagues with troubleshooting and questions.
  • Followed specific guidelines for processing paper, online, or faxed proxy quests.

Basic Scheduler

Allina Health
11.2021 - Current
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Established and maintained client rapport by utilizing quality customer service.
  • Acted as first point of contact and set appointments for clients.
  • Joined the precepting team and helped train new operators with excellent feedback.
  • Cross trained and provided back up support for the Mychart team when needed
  • Worked one on one with new agents needing more support

Assistant Teacher

For Kids Only Child Care Center
09.2014 - 10.2022
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, comprehension and personal growth.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Collaborated with instructor to assist lesson and curriculum planning efforts.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Completed daily reports, meal count sheets and attendance logs.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Closed the building, maintained staff and child ratios, communicated with parents.

Education

High School Diploma -

Hennepin Technical College
Minneapolis, MN

Skills

  • Individual and group instruction
  • Skills development
  • Professional development
  • Logistics
  • Critical Thinking
  • Call Management
  • Computer Skills
  • Telephone Etiquette
  • Attention to Detail
  • Patient Scheduling

Timeline

Digex / Mychart Support

Allina
01.2023 - Current

Basic Scheduler

Allina Health
11.2021 - Current

Assistant Teacher

For Kids Only Child Care Center
09.2014 - 10.2022

High School Diploma -

Hennepin Technical College

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Kandice Nelson