Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandice Penn

Warren

Summary

Dynamic professional with extensive experience as Assistant General Manager at Hyatt Place Auburn Hills, excelling in budget management and staff development. Proven track record in optimizing event logistics and enhancing employee engagement. Skilled in financial reporting and customer service, driving operational efficiency and fostering a high-performance culture.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Hyatt Place Auburn Hills
Auburn Hills
09.2023 - Current
  • Oversee budget management to ensure financial efficiency and accountability.
  • Coordinate logistics for new hire orientation, including marketing materials and catering.
  • Conduct interviews for prospective candidates to strengthen team composition.
  • Finalize post-event evaluations through budget assessments and feedback analysis.
  • Manage daily operations in housekeeping, restaurant, maintenance, sales, and catering.
  • Facilitates ongoing training initiatives to enhance employee skills and productivity.
  • Performs annual employee performance reviews to drive professional development.
  • Participate in quarterly conferences to advance employee experience and leadership goals.

Senior Underwriter

Unite Wholesale Mortgage
Pontiac
06.2020 - 12.2021
  • Reviewed and analyzed loan applications and supporting documentation for eligibility assessment.
  • Verified income, assets, employment, and credit history of borrowers to ensure accuracy.
  • Assisted in evaluating risk factors to support informed underwriting decisions.
  • Collaborated with senior underwriters to navigate complex loan scenarios effectively.
  • Maintained accurate records and documentation in compliance with regulatory requirements.
  • Addressed inquiries from loan officers and applicants to deliver exceptional customer service.

Operations Manager

Courtyard by Marriott Troy
Troy
08.2014 - 05.2020
  • Innovated new strategies to improve employee experience.
  • Assisted with interviewing and onboarding.
  • Oversaw employee development.
  • Led employee hiring and onboarding.
  • Implemented new strategies to reduce overhead, boost productivity, and drive metrics.
  • Supported employee retention.
  • Oversaw daily operations.
  • Processed payroll.

Education

Bachelor of Science - Allied Health Sciences

Ferris State University
05.2014

Skills

  • Case management and account liaison
  • Staff management and customer service
  • Data entry and financial reporting
  • Event logistics and process optimization

Timeline

Assistant General Manager

Hyatt Place Auburn Hills
09.2023 - Current

Senior Underwriter

Unite Wholesale Mortgage
06.2020 - 12.2021

Operations Manager

Courtyard by Marriott Troy
08.2014 - 05.2020

Bachelor of Science - Allied Health Sciences

Ferris State University

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