Kandice Tolver
Stockton,CA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Responsible Factory Worker contributes to team and company success. Dedicated to tackling tasks and completing work. Operates forklift equipment to move materials and support production.
Overview
11
11
years of professional experience
Work History
Caregiver, Special Needs
IHSS - In Home Supportive Services
Stockton
10.2022 - 04.2024
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Developed positive relationships with families of special needs individuals.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Consulted with client care team to continually update care plans.
Logistics Specialist
Kenco Logistics Services
Livermore, CA
04.2020 - 09.2022
- Conducted inventory checks and resolved discrepancies.
- Kept deliveries on track and provided timely status updates.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Operated trucks, forklifts and lifts following safety protocols to minimize accidents.
- Sorted and packaged products to prepare for processing or shipment.
- Worked at fast and steady pace to meet production goals.
Quality Assurance Specialist
Foster Farms
Livingston, CA
01.2019 - 03.2020
- Inspected and repaired products to meet project expectations.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Secured positive customer experiences while executing effective quality assurance practices.
- Prepared reports to communicate results of quality inspection activities to management.
Process Associate
Draxlmaier Group
Livermore, CA
08.2016 - 01.2019
- Processed written and verbal instructions, prints and work orders.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Packaged [Number]+ completed products per day and efficiently prepared shipments.
- Worked at fast and steady pace to meet production goals.
- Worked with operations and engineering teams to report on quality issues and enact successful resolutions.
Customer Service Associate
WinCo Foods
Tracy, CA
05.2013 - 08.2016
- Consulted with customers regarding needs and addressed concerns.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Executed on-time and under-budget project management to resolve complex issues.
- Explained benefits, features and recommendations to maximize client retention.
- Recommended and initiated product offerings to meet customer changing needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
High School Diploma -
Western Ranch High
Stockton, CA06.2007
Skills
- Inspecting Goods
- Coordinating Transportation
- Increasing Efficiency and Productivity
- Warehousing and Delivery
- Operating Forklifts
- Problem Solving
- Customer Needs Assessment
- Verbal and Written Communication
- Inventory Counting
- Credit Card Payment Processing
- Courteous with Strong Service Mindset
- Customer Service
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Data Entry
- Understanding Customer Needs
- Heavy Lifting
- Assembly Procedures
- Picking and Packing
- Strong Work Ethic
- Quality Inspections and Reporting
- Punctual and Dependable
- Computer Skills
- Teamwork and Communication
- Material Handling
- Cycle Counts
- Hand-Held Scanners
- Quality Inspections
- Material Loading and Unloading
- Forklift Operator Certification
- Seizure Management
- Housekeeping
- Attentive to People
- Attention to Detail
- Diet and Nutrition
- Word Processing
- Professionalism
- Care Planning
- Medication Administration
- Fast Learner
- Meal Preparation
- Client Transportation
- Excellent Communication
- Ability to Lift
- Self Motivation
- Problem-Solving
Timeline
Caregiver, Special Needs
IHSS - In Home Supportive Services
10.2022 - 04.2024
Logistics Specialist
Kenco Logistics Services
04.2020 - 09.2022
Quality Assurance Specialist
Foster Farms
01.2019 - 03.2020
Process Associate
Draxlmaier Group
08.2016 - 01.2019
Customer Service Associate
WinCo Foods
05.2013 - 08.2016
High School Diploma -
Western Ranch High
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